Assistant Restaurants, Bars Experiences Manager

Mandarin Oriental, Boston is looking for an Assistant Restaurant, Bars, & Experiences Manager to join our Restaurants, Bars, & Experiences team.

Are you a master of craft?

Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Boston is situated in the heart of the Back Bay overlooking Boylston Street. Our luxurious 148 guest rooms and suites set the standard for spaciousness, combining classic Bostonian residential elegance with refined hints of our Oriental heritage. Our spa introduces Boston to world-acclaimed and unique Mandarin Oriental therapies.

Based at the Mandarin Oriental, Boston in Boston, Massachusetts, the Assistant Restaurant, Bars, & Experiences Manager will be responsible for the overall day to day operation of the Restaurants, Bars, & Experiences division, with a focus on In-Room Dining operations. He/she will help oversee the overall division, ensuring the implementation and consistency of the standards of service and execution of policies and procedures in both the Banquets and In-Room Dining departments.

The Assistant Restaurant, Bars, & Experiences Manager reports to the Director of Restaurants, Bars, & Experiences.

• Supervise In-Room Dining team, to include Order Takers, Servers, and Minibar Attendants; manage team schedule, payroll, and labor costs
• Supervise Banquets team, to include Banquet Housemen and Banquet Servers; provide schedule and payroll coverage as needed
• Complete detailed audits of table arrangements, service stations, food quality, and service standards during all meal periods, taking necessary actions to correct any deviation from quality standards
• Conduct continual training with division, identifying areas of opportunity and coaching as needed
• Recruit, hire, and onboard new colleagues
• Collaborate with third-party restaurant outlet, food & beverage division, and other operational and non-operational departments to ensure guest satisfaction
• Ensure disciplinary procedures are properly adhered to and followed in partnership with the People & Culture team
• Carry out projects and assignments as requested by the Director of Restaurants, Bars, & Experiences
• Handle guest comments and complaints and take swift corrective action according to Mandarin Oriental standards
• Innovate food & beverage initiatives to elevate the guest experience
• Find ways to improve the efficiency of the operations; of maximizing and increasing sales; of reducing costs without affecting the level of service or product
• Propose and initiate when approved, new services and products for our guests
• Other duties as assigned by management

• Minimum of 3 years of experience in a similar role; experience in luxury hospitality is strongly preferred
• Proven ability to lead and manage change in a high-volume environment
• Effective management, leadership, organizational, and communication skills
• Reading, writing, and oral proficiency in the English language
• Ability to stand or walk for prolonged periods of the shift; ability to frequently push, pull, and lift carts or items…