Sales Associate Boston - West Elm

Overview

Sales Associate, Full Time, Boston - West Elm

About the Role:

As a Sales Associate you provide customers with a unique shopping experience by offering excellent customer service. Utilize effective selling techniques and provide in-depth product knowledge in a fast-paced, specialty retail environment.

You’re excited about this opportunity because you will…

• Provide sincere, friendly and energetic customer service by exemplifying World-Class service standards
• Achieve established sales and contest goals; maintain knowledge of current sales and promotions
• Assist customers with special services including: gift wrap, gift registry, locating merchandise, catalog orders, special orders, back orders, charge sends, courier deliveries, and furniture orders
• Utilize effective selling techniques to build multiple sales and increase productivity
• Demonstrate comprehensive product knowledge, including features and benefits
• Efficiently and accurately perform register transactions (sales, returns, exchanges)
• Assist in implementation and maintenance of visual merchandise presentation, signage and lighting
• Uphold store maintenance and cleanliness standards; straighten, clean and help maintain stockroom as needed
• Process, ticket, and restock merchandise as needed
• Perform other duties as assigned by management
• Comply with all Company policies and procedures

• Provide sincere, friendly and energetic customer service by exemplifying World-Class service standards
• Achieve established sales and contest goals; maintain knowledge of current sales and promotions
• Assist customers with special services including: gift wrap, gift registry, locating merchandise, catalog orders, special orders, back orders, charge sends, courier deliveries, and furniture orders
• Utilize effective selling techniques to build multiple sales and increase productivity
• Demonstrate comprehensive product knowledge, including features and benefits
• Efficiently and accurately perform register transactions (sales, returns, exchanges)
• Assist in implementation and maintenance of visual merchandise presentation, signage and lighting
• Uphold store maintenance and cleanliness standards; straighten, clean and help maintain stockroom as needed
• Process, ticket, and restock merchandise as needed
• Perform other duties as assigned by management
• Comply with all Company policies and procedures

• Physical Requirements:
  
  Ability to be mobile on the sales floor for extended periods
• Ability to operate POS system
• Ability to lift and mobilize medium to large items (up to 75 lbs) with proper equipment and safety techniques
• 1-2 years customer service experience and retail sales experience (specialty retail preferred, but not required)
• High school diploma or equivalent preferred
• Full time associates are expected to have open availability to meet business needs
• Part-Time Flex associates must be available to work a minimum of two regularly scheduled shifts on weekends and two during the week; weekend availability cannot fall on the same day

• A generous discount on all Williams-Sonoma, Inc. brands
• A 401(k) plan and other investment opportunities
• A wellness program that supports physical, financial and emotional health
• Paid vacations and holidays (full-time)
• Health benefits, dental and vision insurance, including same-sex domestic partner benefits (full-time)

Pay:
The anticipated pay range for this role will be: $16.00-$17.00 per hour. This role offers a competitive compensation package including pay and benefits. Pay is based on several factors including education, work experience, certifications, geographic location, etc. Depending on position and location, other highlights may apply.

Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of high-quality products for the kitchen and home in the United States. Our family of brands includes Williams Sonoma, Williams Sonoma Home, Pottery Barn, Pottery Barn Kids, Pottery Barn Teen, Rejuvenation, West Elm, Mark & Graham, Outward, and Green Row. We are a multi-brand, multi-channel, global enterprise supported by technology and talented teams in retailing, always looking for energy and ideas.

• Job Identification 17712
• Posting Date 02/04/2026, 04:39 PM
• Locations 160 Brookline Ave, Boston, MA, 02215, US

Equal Opportunity

Employer:

Williams-Sonoma, Inc. will consider qualified applicants with criminal histories in a manner consistent with local requirements. Immigration sponsorship and relocation details are as stated in the original posting.