Store Manager; Boston

Catbird is hiring a store manager to help lead our store in Boston on Newbury St. The Store Manager is the leader of their retail location business. The Store Manager is responsible for store sales, managing and developing their store team and developing store processes & procedures to continuously elevate the customer experience and overall growth of the business.

Store Managers blend their strategic business mindset with their passion for people; managing customer experience and employee experience in accordance with the Catbird retail brand culture.

This position is primarily based out of a specific store, but may be asked to assist at other store locations on occasion.

In over 20 years in business, Catbird has become an icon, the ultimate destination for gifts and jewelry. Founded in Brooklyn, NY, Catbird is a mecca for an international cast of shoppers who come to visit the brick and mortar stores of their beloved website. Both our stores and website are filled with a carefully curated selection of designers, including our in-house line of jewelry.

Our Catbird line is made in our Brooklyn studio and with a few trusted partners, using ethically sourced materials and conflict‑free stones. Highly trained Catbird jewelers oversee every step of the process. We are dedicated to a return to local manufacturing – what our neighborhood was famous for. Catbird is a proud member of the CFDA, certified Made in New York, and No Dirty Gold.

• We believe in being an anti‑racist organization and actively championing diversity, inclusion, and equity.
• We believe in making and selling things people will want to keep forever and will bring continuous joy.
• We believe in doing everything we can ourselves.
• We believe in always thinking of the long game and not focusing on a quick profit.
• We believe we are the best at what we do and we work hard to make sure we know how to sustain it as we grow.
• We believe in treating everyone (coworkers, customers, vendors) with deep respect, kindness, and honesty.

• Deliver exceptional customer experience: By nature, you are overjoyed to work directly with customers and on a retail sales floor. You provide an exceptional level of service, setting the standard in your store for customer experience. You coach, train, motivate and develop multiple levels of store staff (entry level associate to Assistant Manager) to ensure your team is meeting our customer service standards.
  
  You are ready to solve any customer issue that arises and develop your team to do the same.
• Create a great employee experience: You build a bench of exceptional customer‑centric sales associates. You onboard, train and develop an entrepreneurial and customer‑obsessed team. You provide ongoing feedback and coaching to develop your team to be their best.
• Communicate like a pro: You give clear, kind feedback to improve performance, you ensure your team has access to all necessary information, you send clear and concise written communication utilizing appropriate communication channels, and you are pro‑active in your communication with your manager.
• Schedule your retail floor: You can schedule your retail floor with a meticulous attention to detail according to business needs, employee availability and requested time off. You work smarter to find the most efficient ways to complete this business‑critical task so that your retail store operates like a well‑oiled machine. You are meeting the weekly, period and quarterly payroll goals.
• Manage competing priorities: You love and appreciate that although Catbird isn’t a new kid on the block, we’re always learning, growing and changing. You are eager to lead with solutions, not complaints, and you know that when you prioritize effectively you can handle anything.
• Drive business results: You are hungry to analyze business reporting on a daily, weekly, monthly and quarterly basis and adjust your business strategy and motivate team performance to drive sales and achieve key business metrics. You manage performance and processes to company policies and maintain all store operations in alignment with…