Sales Associate II - Newton, MA,

Overview

The Sales Associate role is an integral part of the store’s overall success and efficiency: demanding direct attention to our brand commitment when servicing our customers and driving results. Responsible for upholding Coach’s Service and Selling Models, creating a positive first impression, building on‑going customer relationships through a personalized experience, and leaving a positive, lasting impression.

Newton, MA, US

• Understands organizational objectives and makes decisions that align with Company priorities.
• Takes ownership and is committed to delivering results while remaining actively aware of personal and store metrics; creates personal sales and clienteling strategies in partnership with the management team.
• Creates short‑ and long‑term strategies to achieve personal metrics and performance goals.
• Takes ownership of personal survey results and creates plans to improve and overcome areas of opportunity.
• Represents Coach as a brand ambassador.
• Demonstrates Coach’s selling and service expectations at all times.
• Understands changes in the local market with potential impact on business performance and supports the execution of local sales strategies and tactics.
• Drives business through sales strategies, clienteling, sourcing new customers, and maintaining on‑going productive relationships with customers.
• Creates positive impressions with customers by bringing best self to work through attire consistent with Coach’s Guide to Style.
• Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and a strong knowledge of competition.
• Provides in‑depth product knowledge, including features, benefits, current offerings, and overall product value.
• Remains aware and is clearly able to communicate current pricing and promotional strategy to customers.
• Discusses product features and builds the sale by leveraging cross‑selling skills and abilities.
• Cross‑sells and encourages beneficial product add‑ons that relate to the customer’s shopping needs.
• Is sensitive to customers’ needs and tailors approach by reading cues.
• Attends to the unique and individual shopping needs of each customer.
• Works with multiple customers simultaneously and breaks away as appropriate.
• Follows up with customers consistently and genuinely to influence/close the sale.
• Fine‑tunes personal selling techniques to contribute to overall store financial results.
• Builds lasting and loyal relationships with customers.
• Leverages Coach’s tools and technology to support relationship building and clienteling efforts.
• Creates enthusiasm and positivity for a shared vision and mission.
• Promotes and endorses a team selling environment.
• Fosters an environment of teamwork, trust, and collaboration with internal and external customers.
• Remains solution‑oriented; is adaptable and flexible to changing business and store needs.
• Welcomes feedback and adapts behaviors as appropriate.
• Maintains a calm and professional demeanor at all times.

• Ensures daily tasks are completed without negatively impacting service or Coach standards.
• Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap, and visual merchandising to Coach standards consistently and in a timely manner.
• Maintains a clean and tidy selling floor at all times.
• Adheres to all applicable retail policies and procedures including POS, Operations, and Asset Protection procedures.
• Replenishes inventory on sales floor as needed.
• Supports the Store Inventory Process by processing shipment, stocking shelves, replenishing sales floor, maintains strong organizational standards relating to product both in the stockroom and on the sales floor.
• Supports cash‑wrap when needed to process purchases, returns, and exchanges.
• Efficiently processes customer transactions:
  Purchase, Return, Exchange, Found Order, etc.
• Effectively helps to prepare store by organizing functional areas, performs routine cleaning, maintains strong organizational standards, and maintains visual merchandising expectations.

• Experience:
  
  1–3 years of previous sales experience, preferably in a luxury retail service environment. Possesses current…