Lot Attendant

Union Employees-Atlantic Wharf, 280 Congress St., Boston, Massachusetts, United States of America

Posted Thursday, May 28, 2026 at 4:00 AM

The role of the Lot Attendant is to complete the customer interaction pleasantly and courteously while ensuring safety. They are key players in delivering exceptional customer service.

• Make exceptional guest experiences the priority in every interaction.
• Per company and site-specific guidelines, contribute to a safe environment for all guests and employees.
• Maintaining a ready-to-serve posture that is welcoming to guests
• Make eye contact and smile to all guests to acknowledge them.
• Prioritize assisting guests before other tasks.
• Working efficiently, without rushing, to assist guests
• Use VPNE-preferred word choices while speaking with guests.
• A lot attendant must monitor the parking lot for any signs of a suspicious activity or security breaches. They must also report any incidents to the appropriate authorities.
• Maintaining cleanliness: A lot attendant must ensure the parking lot is clean and debris-free, including picking up litter and emptying trash cans.

• Years of
  
  Experience:
  
  Entry Level
• Language
  
  Skills:
  
  Proficient in English, both verbally and written
• Education Requirements:
  
  High School Diploma/GED
• Ability to effectively maneuver around various locations inside and outside while engaging in bending, prolonged standing, running, and prolonged sitting in all weather conditions.
• Ability to receive medical and security clearance for one or more locations
• Possess the manual dexterity to operate essential garage equipment, including pay-on-foot machines and garage barriers.
• Strong sense of customer service
• Ability to lift a minimum of 50 pounds and push a minimum of 200 pounds
• Be at least 18 years of age.
• Be able and willing to smile during every customer interaction.
• Maintain uniform standards while around the job-site.

• Ability to create relationships with customers.