Asset Protection Coordinator

Job Description Job Purpose and Summary

The purpose of the Asset Protection Coordinator (APC) is to improve the retail customer experience and mitigate company losses to external theft in their assigned store. This position requires superior customer service skills and experience implementing loss prevention and operational strategies. This position reports directly to the District Asset Protection Leader but involves close collaboration with business partners including store leadership and specialized divisions within the Asset Protection Department.

The APC will closely monitor all store activity and gather information on theft and operational vulnerabilities. This is a high visibility position with strong emphasis on customer service and preventing theft, not a covert position apprehending shoplifters. APC’s will be required to wear specialized CVS store uniform as a deterrent to theft. The APC does not perform operational duties such as unloading truck deliveries or manning a POS terminal.

• Provides attentive, friendly customer service. Greets all customers, provides answers to general customer questions, and assists with opening and securing locked shelves and showcases per customer requests.
• Moves throughout the store to monitor assigned store(s) for activity that causes the loss of CVS Pharmacy assets/products. Communicates with Store Management about observations and asks Store Management for guidance/assistance if theft is suspected. Does not apprehend suspected shoplifters.
• Inspects high-risk product categories regularly to detect and deter theft activity.
• Ensures use of approved asset/product protection equipment and the security labeling program.
• Prepares External Theft reports in Aurora system as incidents occur and monitors feeds to gather and share intelligence on known repeat offenders with key stakeholders.

• Physical abilities to support the essential functions of the role such as stand/move throughout the store for majority of work time in order to provide excellent customer service and conduct effective theft prevention; able to stoop, kneel, or crouch, and reach/grasp objects, including on lower shelves; perform duties requiring manual dexterity, including applying security tags, using keys to open/close locks.
• Excellent observational skills; able to recall and describe detailed facts; see/hear; read small print on labels, tags, containers.
• Able to engage and communicate well with customers and provide excellent customer service.
• Communicates effectively, both verbally and in writing; able to prepare and submit external theft reports as needed; communicate effectively with Asset Protection and Store Leadership Teams.
• Work a flexible schedule that will include nights and weekends.

• Provide customer service to prevent theft and reduce friction caused by product protection by unlocking and securing devices as needed - 60%
• External Theft Reporting and Review potential links of habitual offenders in Aurora System. Proactive Intelligence Sharing with DAPL, ORC Team and Store Manager - 30%
• Monitor store compliance with AP related programs that prevent external theft. Take corrective action within this job description to remedy any vulnerabilities. Report findings to DAPL and Store Leadership - 10%

High School Diploma or General Equivalent Development (GED)

40

Full time

$17.00 - $26.00

$17.00 - $26.00

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.