Assistant Store Manager, BYREDO

BYREDO is seeking an Assistant Store Manager to support their Newbury Street location. Someone who is passionate about luxury retail, client engagement, and cultivating unforgettable brand experiences. In partnership with the Store Manager, you will help lead a high-performing team, drive commercial success, and foster lasting relationships with clients who connect deeply with the BYREDO universe. As a key member of the leadership team, you will champion exceptional service, coach and inspire talent, and ensure every aspect of the store reflects BYREDO's commitment to creativity, craftsmanship, and modern luxury.

Serving as a visible leader on the sales floor, you will drive business performance through elevated client experiences, operational excellence, and a culture of accountability and collaboration. This role offers the opportunity to grow your leadership career while making a significant impact on both the client experience and the overall success of the business.

• Achieve individual sales targets while leading selling activity on the floor and modeling the BYREDO selling ceremony
• Drive team sales performance through consistent floor coaching, motivation, and accountability to both individual and collective goals
• Analyze sales results, KPIs, and client metrics to identify opportunities and develop action plans in partnership with the Store Manager
• Lead VIC and VIP-focused selling initiatives and localized client strategies that drive loyalty, retention, and repeat business
• Partner with the Store Manager to execute brand initiatives, events, and activations that support business growth and client acquisition
• Maintain a strong understanding of product knowledge, business performance, and market trends to maximize sales opportunities

• Build and maintain strong client relationships through personalized service, thoughtful follow-up, and VIC/VIP engagement
• Support the execution of the store's clienteling strategy utilizing CRM and digital clienteling tools to deepen client relationships
• Create memorable and personalized experiences that embody the BYREDO brand and foster long-term loyalty
• Resolve client inquiries and escalations with professionalism, empathy, and a service-first, solutions-oriented approach
• Act as a brand ambassador, ensuring all interactions reflect BYREDO's values, storytelling, product expertise, and service standards
• Champion a luxury service culture by consistently role modeling best-in-class client engagement behaviors

• Take a lead role in onboarding, training, and integrating new team members in partnership with the Store Manager
• Deliver consistent coaching and feedback to Client Advisors on sales performance, service standards, product knowledge, and brand behaviors
• Support the execution of individual development plans and career growth conversations in partnership with the Store Manager
• Reinforce company policies, procedures, and performance expectations through direct role modeling and real-time coaching
• Foster a collaborative, inclusive, and high-performing team environment that encourages accountability and continuous development
• Help identify talent opportunities and support succession planning efforts within the store team

• Own daily store operations during supervised shifts, including inventory accuracy, stock flow, POS transactions, deliveries, and back-of-house organization
• Conduct compliance checks on operational procedures, including cash handling, transaction accuracy, opening and closing procedures, and end-of-day reporting
  
  Ensure the team consistently adheres to company policies and operational standards, escalating concerns and discrepancies as appropriate
• Maintain a store environment that consistently reflects BYREDO's visual merchandising guidelines, brand standards, and luxury presentation
• Prepare and submit accurate daily, weekly, and monthly operational and business performance reports
• Support inventory management processes, including cycle counts, stock replenishment, and loss prevention initiatives
• Assume full Store Manager responsibilities during absences, including team supervision, operational decision-making, business performance oversight, and client escalations

• 2-3 years of experience in luxury, prestige, or premium retail, with demonstrated leadership experience or prior supervisory responsibilities
• Experience selling beauty, fragrance, skincare, and/or makeup products, ideally within a luxury retail environment
• Proven success driving sales performance while delivering exceptional client experiences
• Strong working knowledge of retail operations, clienteling, CRM tools, retail systems, and compliance with company policies and procedures
• Excellent communication, interpersonal, coaching, and organizational skills
• A passion for luxury retail, client relationship building, and team development
• Flexible availability,…