Store Manager, Boston Boston, Massachusetts

Hill House is seeking a pro‑active Store Manager to lead the retail team at our upcoming Boston, MA store and become a pivotal part of our Hill House family. In this role, you’ll serve not only as a brand ambassador but also as a key player in building relationships, both internally and externally, to cultivate an unparalleled service culture while coaching and mentoring a passionate team of associates.

We are looking for a warm, professional, and dynamic leader to drive our store’s sales performance and ensure operational excellence, leading the store’s daily operations, including inventory management and reporting. This is a full‑time position with a retail schedule including weekends.

• Drive Excellence in Sales & Service:
• Lead by example on the sales floor, playing an active role in engaging with clients, ensuring the highest level of service is provided and client experience goals are met.
• Monitor daily, weekly, and monthly sales performance to identify trends, set action plans, and communicate strategies that align with sales and profitability goals.
• Work cross‑functionally with marketing, eCommerce, creative, and operations partners to address business goals and needs.
• Client Development
• Foster an environment where client satisfaction is the top priority, implementing CRM initiatives to retain and develop high‑potential clients.
• Lead and collaborate with the team on the development of strategic client retention and acquisition goals; ensure associates deliver goals for client capture/clientele rapport building.
• Capture meaningful client data for the purpose of building relationships to personalize future client development opportunities.
• Operational Leadership:
• Ensure the smooth running of store operations, adhering to policies and procedures, and maintaining operational and visual merchandising standards to meet brand expectations continually.
• Manage inventory effectively, ensuring stock levels are aligned with sales goals and new product launches.
• Oversee financial aspects, including budgeting, expense control, reporting, scheduling, and payroll aiming to maximize profitability.
• Ensure compliance with all company policies including cash handling, register procedures, brand, styling & language.
• Talent Management & Development:
• Attract and retain a high‑performing team, building a talent pipeline through effective coaching and development plans.
• Conduct regular performance reviews, set clear goals for your team, and foster a culture of continuous learning and improvement.
• Handle all employee relations issues in partnership with HQ, ensuring a harmonious and productive work environment.

• A minimum of 7 years of sales management experience in the retail industry, with a bachelor’s degree preferred.
• Experience performing in a fast‑paced environment with fastidious attention to detail.
• A leader with a proven ability to drive sales, deliver exceptional client experiences, as well as build, lead, and motivate high‑performing teams.
• Strong business acumen, with the ability to analyze data and trends to make informed decisions.
• Self‑motivated with exceptional communication and a motivational attitude; passionate for people development and growth.
• Excellent collaboration and delegation skills as well as good decision‑making abilities in high‑pressure situations.
• High degree of flexibility and initiative: exhibit strong organization to effectively plan and execute short‑ and long‑term projects aligned with the global strategy.
• Embraces a culture of learning and advocacy.
• Maintains a positive attitude and is representative of the Hill House Home brand.
• Has lived experiences with people from different backgrounds and diverse teams.
• Flexibility to work retail hours, including evenings, weekends, and holidays.

As a Store Manager on our team, you’ll have the opportunity to work in a vibrant and fast‑paced environment, representing a prestigious brand. We offer a competitive salary, comprehensive benefits, and a chance to grow your career in retail management. If you’re passionate about Hill House, driven to achieve, and ready to lead a team to success, we’d love to hear from you.

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