Floor Lead; Retail

Role Overview

Mejuri is redefining fine jewelry to be a personal expression rather than a special occasion. The Floor Lead is a pivotal store leadership role that drives customer service excellence, team development, and seamless daily operations on the sales floor.

• Lead by example to uphold the quality of the in‑store customer experience and communicate Sales Steps expectations to the team.
• Maximize key performance indicators (KPIs) by driving personal performance and the performance and engagement of the floor team.
• Ensure positive customer experience and promotion of services offerings (e.g., piercing, engraving).
• Participate in inventory & cycle counts, order fulfillment, and maintain BOH organization and display inventory.
• Utilize point‑of‑sale systems, inventory management software, and other retail technology.
• Mitigate product loss and support escalations with cross‑functional teams.
• Maintain visual merchandising standards, fixtures, and store cleanliness.
• Support onboarding, performance assessment, employee engagement, and compliance practices.

• Experience in a high volume retail environment.
• Adaptable with the ability to think creatively and quickly.
• Excellent organization and analytical skills.
• Critical thinking ability – identify potential challenges and develop action plans.
• Physical requirements:
  
  stand 8 hours, lift up to 50 lbs.
• Must work evenings, weekends & holidays in alignment with store availability.

• Paid sick days.
• Monthly retail bonus program.
• Regular performance review feedback.
• In‑house retail learning program.
• Generous product discount.

• Base pay range: $23,000 – $25,000 per annum.

• Customer Obessed – prioritize customer needs.
• Drive Results – pursue goals relentlessly.
• Team First – value team success over personal ego.
• Raise the Bar – stay curious and seek improvement.

• Mejuri does not discriminate on the basis of any protected category and provides accommodations as needed. If you require any assistance, please let us know at the time of application.