Returns Desk Associate

Job Description

WHO WE ARE:

Saks Fifth Avenue is a leading destination for luxury fashion, driven by a mission to help customers express themselves through relevant and inspiring style. Since its inception in 1924, the company has delivered one‑of‑a‑kind shopping experiences, featuring an expertly curated assortment of fashion and highly personalized customer service. Its unique approach combines an emphasis on the digital customer experience with a strong connection to a network of 14 extraordinary locations across North America for seamless, all‑channel shopping.

Saks Fifth Avenue is part of Saks Global’s portfolio of top luxury retail brands and real estate assets.

Under the leadership of the Director of Operations, the Return Associate is responsible for facilitating returns sent to the store for processing and supporting the daily operations of our specialized work groups.

• Opening and closing of the digital return register.
• Maintain a neat and organized environment.
• Follow protocols on policy and procedures for processing returns, adjustments, and assisting in reconciling reports.
• Ensure product is secured to standard and maintain product integrity by separating, organizing, and securing all .com returns.
• Resolve customer issues both internal and external.

• Ability to work a flexible schedule as per business needs and adhere to dependability standards.
• Demonstrates attention to detail and keeps personal workspace organized.
• Ability to influence team members to follow store policies and procedures to aid decision‑making.

• Opportunity to work in a dynamic, fast‑paced environment at a company experiencing growth and transformation.
• Exposure to rewarding career advancement opportunities across the largest multi‑brand luxury retailer from retail to distribution, to digital or corporate.
• Comprehensive benefits package for all eligible full‑time employees (including medical, vision and dental) and an amazing employee discount.

Salary Range: $19.61 - $24.51 per hour. Compensation for this role varies by geographic location. The listed range reflects multiple markets, including higher‑cost areas. Actual starting pay will be determined based on work location, experience, and other job‑related factors.

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Basic life insurance
• Supplemental life insurance
• Disability insurance
• Additional voluntary benefits such as critical illness, hospital, and accident insurance (subject to eligibility).

Saks Global is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities. We celebrate diversity and are committed to creating an inclusive environment for all employees.