Loss Prevention Customer Service Associate

Job Overview

TJ Maxx is part of TJX Companies, a Fortune 100 off‑price retailer. This role offers opportunities for growth, collaboration, and development within a diverse team across multiple global brands.

Opportunity:
Contribute to the growth of your career by supporting the District Loss Prevention Manager and Store Management in executing core responsibilities focused on acting as a visual deterrent to prevent potential loss/dishonesty and wearing a body‑worn camera.

• Act as a visual deterrent to prevent potential loss or dishonesty.
• Support a positive customer shopping experience and maintain strong partnership with store teams and loss prevention.
• Exercise sound judgment in decision‑making to ensure safety of self, others, and protection of the Company brand.
• Adhere to Company policies and support Company culture and values.
• Maintain a proper and professional stance in the designated area at the front of the store.
• Review and understand the Store Emergency Response Guide.
• Wear a complete Company approved uniform including a Body‑Worn Camera.
• Greet customers appropriately, demonstrating courtesy and respect.
• Establish and maintain a position at the front of the store or in a department.
• Respond to customer requests for assistance by referring customers to store management or customer service via a Company‑issued radio.
• Observe and report any suspicious behavior or critical incidents to Loss Prevention or store management.
• Perform a closing safety sweep of the store with a member of management.
• Adhere to all Company Policy and Procedure.
• Document required incidents in AIIM Case Management.
• Perform other duties as assigned.

• Strong verbal and written communication.
• Sound decision‑making skills.
• Ability to take initiative and perform well independently.
• Prioritizes/organizes workload and manages time effectively.
• Ability to stand for long periods of time.
• 0–2 years retail or security experience.

• Associate discount.
• EAP.
• Smoking cessation.
• Bereavement.
• 401(k) associate contributions.
• Child care & cell phone discounts.
• Pet & legal insurance.
• Credit union.
• Referral bonuses.
• 401(k) match (eligible for service or hours requirements).
• Medical/dental/vision.
• HSA.
• Health care FSA.
• Life insurance.
• Short/long‑term disability.
• Paid parental leave.
• Paid holidays, vacation, and sick leave.
• Auto/home insurance discounts.
• Scholarship program.
• Adoption assistance.

350 Winthrop Ave, North Andover, MA, USA

Starting pay range of $16.25 to $18.60 per hour.

TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Applicants with arrest or conviction records will be considered for employment.