Keyholder, Retail

We are seeking the talents of a Keyholder to contribute to the next chapter of Sézane's journey. The position is based in Seaport in Boston, MA.

• Make the customer the priority of the Appartement.
• Guarantee a personalized welcome to all customers and optimal customer service.
• Show proactivity, expertise, and passion.
• Direct solutions for both Appartement and web (omnichannel approach).
• Use the various Sézane & Octobre communication channels to develop product knowledge.
• Share product knowledge and sales techniques with educational skills to both customers and team members.
• Provide recommendations and constructive suggestions to Managers based on knowledge, customer needs, expertise, and team insights.
• Ensure quality concierge service by following the relevant procedures.

• Have a comprehensive view of the floor to ensure an optimal customer experience.
• Be available to all team members through presence on the floor.
• Lead and empower teams on a daily basis.
• Communicate information necessary for business activities.
• Promote cooperation within the team and between Managers.
• Create group cohesion and mutual support.
• Manage the team by motivating them and creating a positive and harmonious work environment.
• Generate enthusiasm and passion through team activities, morning briefings, and information sharing.
• Train new team members.
• Embody the role as a frontline manager by sharing team members' questions with the Managers.

• Ensure teams properly embody the brand (dress code/attitude).
• Maintain the Appartement's appearance.
• Participate in new collection implementation and training.
• Ensure merchandising standards are maintained throughout the day.
• Follow fashion trends and monitor competitors.

• Plan and organize store activity (daily schedule).
• Master Sézane policies, standards, and procedures.
• Apply and enforce operational processes, particularly point-of-sale management (opening and closing).
• Manage specific processes (returns, exchanges, order pick‑ups).
• Train team members on point-of-sale use, related procedures, and best practices to offer the best Customer Experience.
• Ensure the safety of people and property.
• Prevent inventory shrinkage.

• Passionate about retail, committed to satisfying customers through a sense of service and generosity.
• Conductor in the field with a demeanor and proactivity that enjoy guiding a team by example.
• Skilled at supporting and developing team members to ensure optimal customer service.
• Agile with a dynamic personality to successfully carry out all missions.

• $27 per hour.
• Competitive benefits package.

Sézane recruits and values all talents, whatever your gender, age, nationality, culture, religious beliefs or sexual orientation.