Retail Store Manager, Bilingual

Job Overview

This role manages all operations of a retail store to ensure effective customer engagement and business performance. It involves leading store employees through hiring, scheduling, training, and coaching to maintain operational standards. The role requires ownership of store functions including marketing, loss prevention, and labor management to drive success. Success is measured by store performance metrics such as sales goals, customer satisfaction, and operational efficiency.

The work impacts the organization by fostering a productive store environment that supports customer loyalty and business growth.

• Lead employee development and coaching to improve customer interactions and complete required training on schedule.
• Resolve customer issues to enhance the customer experience and align with brand expectations.
• Manage store operations including staffing, scheduling, labor controls, marketing, and loss prevention to ensure store success.
• Monitor sales, inventory, and store programs to support operational excellence and implement new initiatives.
• Also responsible for other duties and projects as assigned by business management as needed.

• High School Diploma or GED (Required).
• 2‑4 years of management experience in retail sales (Preferred).
• 2‑4 years of sales and sales management experience (Preferred).

• At least 18 years of age.
• Legally authorized to work in the United States.

No travel required.

DOT Regulated:
No. Safety Sensitive Position:
No.

$66,900 - $120,600, inclusive of target incentives.

$50,175 - $90,450.

Employees receive medical, dental, vision, flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off, paid holidays, parental and family leave, family building benefits, back‑up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short‑term and long‑term disability, voluntary accident, life, and disability insurance, voluntary long‑term care insurance, mobile service and home internet discounts, pet insurance, and access to commuter and transit programs.

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law.

Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.