Team Leader, Retail

Team Leader

Because you don’t just succeed – you exceed. Retail our way.

A people-first culture that values inclusivity and growth.

As a Team Leader at Primark, you will shape your team’s development and help create an enjoyable customer experience.

As a Team Leader, you will motivate and coach your team of Sales Associates to provide an exceptional store environment and customer experience, while optimizing sales.

• Managing an allocated section of a department; supporting colleagues to create inspiring displays and managing daily task allocation to keep your team engaged.
• Helping other managers with the day-to‑day running of the store.
• Assist with recruitment, on‑boarding, and development of Sales Associates while supporting a culture of continuous learning and improvement.
• Managing the cash lanes and fitting room areas as needed.
• Helping with customer feedback and complaints.
• Managing stock file accuracy and driving improved availability in‑store with a consistent focus on size and option control to meet customer demand.
• Managing all pricing in line with Primark Pricing Principles. Monitoring pricing for accuracy, checking markdowns are applied and monitored, and ensuring appropriate POS are displayed.

You will receive a robust onboarding period, competitive benefits and work‑life balance.

• Excellent people skills to serve customers, lead the team and build credible working relationships with all store colleagues.
• Strong service focus with experience of delivering excellent customer experience while maintaining high store standards.
• Good commercial awareness and understanding of local selling patterns.
• Ability to guide and support a team to achieve results.
• Capability to be nimble and adaptable, flexing plans and priorities in a fast‑paced environment.
• Good planning and organisational skills, prioritising and working within agreed timescales.
• Experience supporting store management with the protection of people, property and premises by securing cash, stock and property; keyholder responsibility including availability for emergency call‑outs.
• Ability to manage difficult situations effectively with good problem‑solving skills.
• Excellent communication skills, both orally and in writing, with managers, supervisors and hourly colleagues in English, including the ability to provide customer service in English and monitor the performance of English‑speaking colleagues.

Pay range: $27.00 – $29.00.

Primark is an equal opportunity employer. Primark does not discriminate against applicants or employees on the basis of race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information, or any other characteristic protected by law. Primark is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment. To request reasonable accommodation to participate in the job application or interview process, please email  with your request.

REQ : JR-346