Part-Time Keyholder- Main Street, Vineyard Haven, MA

Part-Time Keyholder- 44 Main Street, Vineyard Haven, MA

Job Category: Retail/Outlet - Management

Requisition Number: SEASO
02291

MA Retail Haven Tisbury

Tisbury, MA 02568, USA

Title: Part-Time Keyholder

Department: Retail

Reports To: Captain (Store Manager)/First Mates (Assistant Store Managers)

As the ultimate Vineyard Vines Brand Ambassador, the Part‑Time Keyholder will support the Store Team to drive top‑line sales through personal sales, crew development, and community partnerships. On the sales floor, the Part‑Time Keyholder will ensure the customer experience supports our brand promise that “Every Day Should Feel This Good.”

• Generate sales
• Support the store to meet and exceed store financial goals and metrics
• Measure and develop crew performance goals to increase profitability
• Actively look for opportunities to drive additional sales and traffic
• Partner with the Store Manager and Field Leadership to create acquisition and traffic‑driving events in the local community

• Responsible for opening and closing store process
• Execute fundamentals of merchandise receiving and stockroom management
• Support the Management team to train crew around Loss Prevention focuses
• Help maintain a clean and well‑maintained store environment

• Customer experience
• Regularly exemplify our values:
  Passion, Service, Integrity, Commitment, Teamwork, Fun
• Act as the Host of the Party – ensuring each customer has a welcoming, real, classic, encouraging, energetic and fun experience
• Develop and maintain relationships with top customers
• Support the customer experience through Hug Book Management
• Coach the team on usage
• Manage wish lists
• Monitor % of sales coming from Hug Book
• Lead the store in email capture and educate new crew members on best practices

Help maintain merchandising as it pertains to company standards, current compass and brand initiatives. This includes regular replenishment and reaction to sell‑through. Contribute to weekly feedback.

• Crew Development
• Help management team conduct daily huddles
• Educate new crew members with the New Hire Orientation, including Whale Experience, Fit Sessions, Product Knowledge, MPOS/technology tools
• Partner with Management to train crew on weekly, season, and in‑stock product knowledge
• Support store team‑building activities and create contests
• Support management in providing crew feedback through coaching in the moment
• Attend Manager Meetings
• Regularly meet with Store Manager regarding development goals and personal performance
• Help recruit and refer top talent for the store team

• Charismatic personality and passion for the Vineyard Vines brand
• Proven track record in driving sales
• Positive outlook
• Strong interpersonal communication and customer service skills
• Ability to perform effective selling techniques to achieve sales and clienteling
• Leadership and mentorship skills
• Creative, adaptable, and entrepreneurial
• Team‑focused, confident and professional
• Accuracy and attention to detail
• Ability to plan, manage time, and make decisions in a fast‑paced environment
• Ability to effectively receive and communicate feedback

• Consistent weekend availability required - dependent on the needs of the business
• 20-25 hours/week average to maintain part‑time status
• Cannot close on weekends or peak days by oneself
• Seasonal stores: 25-40 hours/week average during seasonal peak periods

$25.00 - $27.00 per hour

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