Copley Store Manager

Introduction

Coach is a global fashion house founded in New York in 1941.

As a Store Manager, you are the heartbeat of your store, leading with purpose, driving performance, and creating unforgettable customer experiences that reflect the Coach brand. You set the tone for an inclusive, collaborative culture and empower your team to exceed expectations in a fast-paced retail environment.

• Lead your store to success by driving sales, profitability, and productivity across all channels.
• Execute strategic business plans while remaining responsive to evolving customer needs and local market trends.
• Champion a service-first culture, delivering exceptional experiences through personalized clienteling and service excellence.
• Resolve customer concerns with empathy, urgency, and professionalism.
• Inspire, coach, and develop a diverse, high-performing team that thrives on collaboration and results.
• Set clear goals, provide meaningful feedback, and celebrate individual and team achievements.
• Recruit, onboard, and retain top talent who reflect the values of the Coach brand.
• Oversee daily operations including inventory management, payroll, and loss prevention.
• Ensure visual merchandising and store presentation meet brand standards and inspire customers.
• Optimize staffing and scheduling to meet business demands and deliver seamless service.
• Foster a welcoming, inclusive environment where every team member feels valued and empowered.
• Communicate effectively with your team, peers, and corporate partners to align on goals and initiatives.
• Serve as a brand ambassador, representing Coach in the store and throughout the community.

• 1-6 years of leadership experience in retail or service industries; luxury or fashion background is a plus.
• A passion for leading people and building strong, motivated teams.
• A deep commitment to delivering best-in-class customer experiences that reflect Coach's heritage and values.
• Strong business acumen with a focus on results and operational excellence.
• Exceptional communication and interpersonal skills that foster trust and clarity.
• Proficiency in Microsoft Office and retail systems such as labor management, inventory, and sales reporting tools.
• Knowledge of fashion trends and market competition; curiosity for digital engagement and social media.
• A collaborative spirit and the ability to build strong vendor and community relationships.
• Ability to work in a fast-paced environment.
• Strong English language proficiency.

Ability to work a flexible schedule, including nights, weekends, peak busy seasons, high-traffic retail days, and public holidays.

Ability to lift at least 25 lbs. regularly (up to 50 lbs. occasionally), to climb, bend, kneel, and maneuver sales floor and stockroom.

Base Pay Range: $70,000.00 – $

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, and Tuition assistance.

Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.

Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at or e