Boston Showroom Assistant Manager

About Us

er, we believe in living better with fewer things—created with care, built to last, and rooted in American handmade design. For more than fifty years, our furniture has been shaped by hand, guided by a quiet dedication to quality and intention. As we grow, our digital presence plays an essential role in welcoming more people into the story of our work.

The Boston Showroom Assistant Manager is a hands‑on role supporting sales, the customer experience, and daily showroom operations. Grounded in presence and reliability, this position works closely with the Showroom Manager to keep the floor running smoothly, opportunities moving forward, and each interaction aligned with Thos. Moser brand standards. The role is best suited for someone who prefers to be on the floor, engaging directly with customers, supporting the sales process in real time, and ensuring details are handled with precision.

Success requires a balance of hospitality, commercial instinct, and operational discipline, including managing a personal book of business, supporting trade relationships, and maintaining clear follow‑through across quotes, orders, and CRM activity.

• Support daily showroom execution during open hours, ensuring every customer is welcomed and guided with professionalism and warmth
• Reinforce strong discovery, product knowledge, and clear next steps within the sales process
• Step into active opportunities to maintain momentum, resolve issues, and support close rates
• Contribute to a showroom culture that is attentive, calm, and aligned with the brand

• Build and manage a personal network of customers and trade partner relationships across inbound inquiries, repeat customers, and proactive outreach
• Guide customers through standard orders, custom configurations, and design decisions with clarity and care
• Maintain consistent communication from first conversation through delivery
• Ensure a high‑touch experience that reflects the lasting nature of the product

• Maintain a consistent outbound cadence to customers and prospects
• Conduct post‑delivery follow‑up and address issues early