Product Guide

Your Opportunity at ARC’TERYX:

You are the face of the brand on the retail floor, delivering an unforgettable experience to our guests. You are the inspiration behind our brand’s evolution, as we continue to commit to bold objectives both in stores and in our communities.

You are product-obsessed and seek any chance to get outside to experiment and learn firsthand how our product performs. You prioritize your connection with nature and celebrate others doing the same. You authentically share product knowledge with guests and recommend products based on their interests and needs.

You prioritize your own development, personally and professionally, and celebrate the achievements of others. You recognize that we create a better world together.

• Deliver a best-in-class brand experience to guests through sharing technical product knowledge and supporting problem solving.
• Build a strong understanding of our products and weave this information into guest interactions authentically.
• Champion Arc’teryx as a brand ambassador both in-store and in the community.
• Develop your passions both in and out of the store with the support of the team.
• Support in elevating the guest experience by working with store leadership on projects and brand initiatives.
• Provide feedback on merchandising and in-store experience to help drive sales.
• Maintain an open, collaborative relationship with your team and store leadership.
• Participate in various store tasks as assigned by leadership.
• Answer store phones and respond to voicemails and store emails; occasionally respond on the Epicenter social media channels.
• Use the Point-of-Sale system to accurately and efficiently process guest transactions, including warranties, Used Gear trade-ins, purchases, and returns.
• Receive and unpack inventory boxes as required (boxes weigh 5–30 lb).

• Passionate about delivering exceptional customer service.
• Enjoy fun at work and hold yourself accountable to required tasks.
• Self‑motivated and enjoy problem solving.
• Highly flexible and adaptable when faced with ambiguity.
• Balance autonomy and collaboration effectively.
• Inspire breakthrough thinking and continuous improvement.
• Seek the best solutions, even if not easiest, with unwavering commitment to do what is right.
• Passion for your work parallels passion for getting outside and living it.

• All employees are expected to be available to work Black Friday (the day after US Thanksgiving) and from the second week of December until the end of the holiday season, as defined each year.
• Fully accountable for and oversee the execution of all deliverables on the Product Guide Role and Responsibilities document.
• Under the direction of Store Leads, Store Manager and Assistant Manager, perform additional projects, duties and assignments as required.

• Available for a minimum of one open, one close and one weekend shift each week.
• Availability must reflect the needs of the business, which may change at the discretion of the Store Manager.
• Full Time – 30–40 hours per week (5 days per week).
• Part Time – 10–30 hours per week (2–4 days a week).

Compensation:
Hourly.

A reasonable estimate of the pay range is USD$X – USD$X. Within the range, individual pay is determined by factors such as job‑related skills, relevant experience, education and/or training.

Please note that the range details above reflect the base pay only and do not include our competitive bonus program and benefits that we offer.

Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance.

Creating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate.

All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.