Sales Associate

General Responsibilities

• Responsible for driving sales by achieving sales goals, building and developing client relationships with existing and new clients
• Reflect the brand image at all times in sales, personal appearance and guidelines set by the company
• Able to work in and support a team environment
• Provide an excellent customer experience with new and existing customers while maintaining brand standards

• Actively participate in managing customer relationships, ensuring a high level of satisfaction
• Increase new client database while maintaining existing relationships with loyal client base in order to promote customer loyalty
• Manage personal CRM KPIs set by Retail Management, ensuring that the necessary customer data is collected to contribute to the CRM reporting and strategy
• Support all in store marketing events

• Follows visual merchandising practices and standards, ensuring that the store and the product image are aligned with the Central Visual guidelines for sales floor and window displays
• In partnership with the Management Team and regional visual merchandising team, help support and execute visual merchandising guidelines, practices, and standards to ensure that the store windows, display, product and store image are in line with corporate and HQ guidelines

• Stays aware of all the company procedures, policies and guidelines; follow and execute direction given by leadership by deadline as necessary
• Follow security, loss prevention and safety procedures by Company guidelines
• Able to perform all aspects of daily duties including and not limited to opening/closing procedures, POS operations, inventory management, bending and climbing, lifting up to 50 lbs, shipping, receiving and inventory control

• Support the store in the optimization of the stockroom in order to guarantee that the back of house is designed and set up to support the front of the house efficiently
• Ensure the care of all the products and materials in the stockroom are upheld to company standards at all times
• Support all activities related to the daily closings, and inventory procedures based on the company guidelines