Retail Team Member - Seaport

THE ROLE:

RETAIL TEAM MEMBER

Retail Team Members play a crucial role in delivering warm, helpful, and accurate customer service that reflects the dedication of the Levain brand. They foster customer loyalty by creating a welcoming environment, encourage repeat visits, and maintain a clean, inviting store environment while supporting daily operations.

• People‑forward attitude with exceptional customer service skills; proactive and empathetic in assisting customers and team members.
• Strong communication and interpersonal skills; team‑oriented with a positive attitude.
• Maintain a high level of professionalism and care: adaptable, flexible, and patient.
• Reliable, responsible, and punctual.
• Remain calm under pressure in a fast‑paced environment and troubleshoot issues consistently.
• Strong attention to detail in customer interactions and product knowledge.
• Embody and promote the values and standards of Levain Bakery.

• Lead with curiosity and compassion by showing care for coworkers and building meaningful connections.
• Display a strong sense of teamwork and collaborate to ensure smooth store operations.
• Facilitate open, clear, and timely communication with team members and management.
• Stay informed about new products, procedures, and promotions.

• Greet customers with a warm and welcoming demeanor.
• Ensure every guest receives consistent, accurate, high‑quality service that reflects Levain’s brand standards.
• Foster strong, lasting relationships with customers to enhance their sense of belonging and connection to the community.
• Resolve customer issues promptly and courteously with empathy.

• Consistently adhere to established protocols and maintain the highest standards of excellence to ensure all baked goods meet Levain Bakery’s quality standards.
• Show adept knowledge of the Toast POS system.
• Ensure all in‑store and third‑party delivery orders are accurate and safely prepared.
• Maintain cleanliness in all store areas, including customer areas, restrooms, and work spaces.
• Assist in restocking, organizing inventory, and adhere to guidelines given by Shift Lead or management.

• Previous retail or customer service experience is preferred.
• Open availability: ability to work mornings, nights, weekends, and holidays.
• Ability to lift/push up to 25+ pounds, including overhead.
• Stand/walk for an 8‑hour shift (excluding a ½ hour break); some locations require walking up and down stairs.
• Read and communicate in English, both verbally and in writing.

• $17–19.25 per hour plus tips.
• Health, Vision, Dental Insurance.
• Employer‑funded Healthcare Reimbursement Account.
• Additional supplemental benefits:
  Commuter Benefits, Employee Assistance Program, Bike‑Share Reimbursement.
• 14 weeks fully paid parental leave.
• One week of paid time off.
• 401(k) with 3.5% company match.

We are committed to fostering a diverse, inclusive, and equitable workplace where all employees feel valued and empowered to contribute their unique perspectives.