Spa Manager

The Spa Manager/Director is responsible for leading all aspects of spa operations with a strategic focus on driving retail sales performance, achieving ambitious revenue and profitability targets, and delivering an elevated guest experience in line with luxury brand standards. This role combines hands‑on oversight with visionary leadership, ensuring the growth of key performance indicators (KPIs) such as retail conversion, average transaction value, and cabin occupancy.

The Spa Manager/Director leads, develops, and succession plans a high‑performing team of expert luxury sales advisors and estheticians, fostering excellence in guest relations, product sales, and service delivery.

• Drive sales growth by setting clear daily, weekly, and monthly retail targets, closely monitoring performance metrics, and implementing strategies to consistently exceed goals.
• Lead initiatives to improve KPIs including retail conversion rates, average transaction value, and product sell‑through, ensuring alignment with the corporate vision and profitability objectives.
• Develop and execute impactful retail activations, maximize cabin occupancy, and promote top SKUs through expert product education and cross‑selling techniques.
• Coach, mentor, and succession plan a team of luxury sales advisors and estheticians, cultivating expertise in client consultation and premium skincare recommendations.

• Establish and maintain comprehensive departmental operations guidelines, delivering ongoing training to support staff growth and service excellence.
• Oversee inventory and supply chain processes, including ordering, cost controls, and asset management, to ensure consistent availability and adherence to budget targets.
• Maximize operational efficiency through expert use of spa management systems and software.
• Support the Retail Director in recruiting, onboarding, coaching, and developing a high‑performance team with a focus on luxury sales expertise and succession planning.
• Manage scheduling, performance evaluations, compliance with labor policies, and timely payroll execution.
• Lead regular team meetings to communicate priorities, sales goals, brand standards, and opportunities for upselling and service enhancements.
• Foster a collaborative, respectful, and growth‑oriented work culture through clear expectations, feedback, and morale‑boosting leadership.

• Serve as a brand ambassador, greeting and assisting clients in a warm, knowledgeable, and discreet manner while promoting premium products and services.
• Monitor client feedback and proactively implement service improvements that reinforce the brand’s luxury positioning and drive repeat business.
• Maintain a safe, serene, and meticulously clean spa environment that reflects the brand’s premium standards.

• Bachelor’s degree preferred; equivalent professional experience accepted.
• Minimum 5 years of management experience within a high‑end spa or luxury retail environment, with a proven track record of driving retail sales and team development.

• Exceptional customer service orientation with emotional intelligence and discretion.
• Strong leadership presence with the ability to inspire, motivate, and succession plan diverse teams of luxury sales advisors and estheticians.
• Keen attention to detail, operational discipline, and a relentless drive for growth and profitability.

• Proficient in spa management systems, scheduling software, and digital booking/POS platforms.
• Strong computer literacy, including Microsoft Office Suite, with expertise in analyzing sales performance data and inventory management.