Lead Retail Associate - Newbury St

Position Title

Lead Sales Associate

Retail Operations

Store Manager

Lead Retail Associate will supervise the Store Associates in daily store operations. Provide direction and be an ongoing example of superior customer service. Product expert to educate, inform, and outfit the customer. Embrace a "BYLT for you" mindset and be a true ambassador of the brand.

• Guide and assist Retail Associates with daily operational tasks
• Assist customers with their shopping needs and transactions
• Tend to merchandising tasks via plan-o-gram
• Perform proper receiving and stocking procedures
• Count and reconcile cash register drawers
• Prepare deposits and order change from the bank
• Ensure store inventory is regularly inspected, removed, or rotated according to the Product Freshness Review Schedule
• Maintain a safe, clean, and pleasing environment for customers and associates
• Design monthly schedule and assign work to foster an efficient and effective workflow
• Establish and create SOP guideline for daily retail operations

• Previous retail and supervisor experience
• Excellent communicator with technology and engaging customers and team
• Able to handle customer interactions and potential issues/concerns courteously and professionally
• Use basic information‑gathering skills to solve problems
• Ability to learn procedural knowledge acquired through on‑the‑job training
• Set sales goals
• Ability to motivate a team
• BYLT product knowledge
• Fast‑paced energy level
• Dependability

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear, frequently use hands or fingers, occasionally stand, walk, sit, reach with hands and arms, and move up to 25 pounds.

Specific vision abilities required include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

BYLT provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any time without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristics protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.