Retail Sales Associate, Chestnut Hill

Retail Sales Associate, Chestnut Hill The Street - Full Time

Bustling location at Chestnut Hill, MA, United States. Full‑time schedule. Hourly rate ranges from $16.50 – $25.22* (based on job, location, and schedule).

We are seeking a passionate Beauty Expert to join our team. As a key member of our team, you will play a vital role in enhancing our customers' beauty experiences through exceptional service, in-depth product knowledge, and expert beauty advice. As a Bluemercury Beauty Expert (BE) you drive sales and optimize customer service throughout your client interactions while building relationships.

• Build Client Relationships: Build and maintain strong, personalized relationships with customers. Provide a welcoming and inclusive atmosphere for all clients, ensuring they feel valued and understood.
• Share Your Product Expertise: Possess extensive knowledge of beauty products across various categories including skincare, makeup, haircare, and fragrances. Continuously update knowledge on the latest products and trends in the beauty industry.
• Customize Recommendations: Offer tailored product recommendations based on individual client needs, preferences, and skin types. Conduct product demonstrations and provide application tips to enhance customer experience.
• Sales & Promotion: Drive sales through effective communication of product benefits and promotions. Encourage repeat business by informing customers about loyalty programs and upcoming events.
• Support Inventory Management: Assist in stock management, ensuring product availability, and maintaining an organized and visually appealing store environment.
• Participate in Educational Workshops: Participate in and occasionally lead in-store beauty workshops, sharing expertise and tips with customers in a group setting.
• Share Feedback & Insights: Collect customer feedback on products and services, providing insights to the management team for continuous improvement.

• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities
• Proven experience in retail, preferably in the beauty industry.
• Strong interpersonal and communication skills.
• Passion for beauty and staying updated with the latest trends and products.
• Ability to work flexibly, including weekends and evenings.
• High school diploma or equivalent; beauty certification is a plus.
• Flexible availability, including days, evenings, weekends and holidays.
• Self‑motivated, stays current and supports operational excellence.
• Strong interpersonal skills and ability to communicate and share knowledge.
• Resourceful and able to adapt quickly to changing priorities.
• 1–2 years of direct experience is required.
• Advanced authority and expertise in a specific brand is preferred.

• Prolonged periods of standing/walking around the store or department.
• Prolonged exposure to fragrance and home fragrance products.
• Frequent use of computers, handheld electronic equipment and cash registers.
• Reaching, crouching, kneeling, stooping and color vision.
• Lifting and moving items weighing up to 25lbs.

• An inclusive, challenging, and refreshingly fun work environment.
• Empowerment to perform impactful work with tangible results.
• Commission and bonus opportunities.
• Merchandise discounts and gratis.
• Paid time off (PTO) for full‑time hourly employees.
• Coverage across medical, dental, vision, and 401K.
• Advancement opportunities and mentorship to grow your career.
• Employee Assistance Program (mental health and financial literacy resources).
• Colleague Resource Groups (CRGs), give‑back/volunteer opportunities.

This job description is not all inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy’s, Inc. reserves the right to amend this job description at any time. Macy’s, Inc. – including Macy’s, Bloomingdale’s, and Bluemercury – is an equal‑opportunity employer, committed to a diverse and inclusive work environment.