Beauty Counter Manager - Lancome, Boston

Job Overview

As a Counter Manager, you will lead a dynamic team of Beauty Advisors while managing all aspects of a specific cosmetics brand. You blend leadership, creativity, and customer engagement—delivering genuine hospitality through personalized consultations, expert product application, and a deep understanding of each customer’s beauty and style preferences. You inspire teamwork to drive sales, elevate the customer experience, and cultivate a loyal customer base through outreach, follow‑up, and consistent, personalized service.

In addition to meeting and exceeding sales goals, you analyze business performance, execute vendor events and promotions, partner with vendors and store leadership to grow the business, and oversee stock presentation, hygiene standards, and team performance to ensure an exceptional and polished brand experience.

• Your day starts with setting the tone by reviewing daily sales goals, staying informed on new launches, top‑performing products, and current beauty trends.
• You lead through action: welcoming customers with genuine hospitality, building lasting relationships, and maintaining a shoppable space with clean testers, current signage, and brand‑standard displays.
• You help the team finish strong by coaching Loyalty benefits, ensuring customers leave satisfied, and ending each interaction with a sincere thank‑you.
• You model collaboration, honesty, and care to support teammates so the whole team can better serve customers and communities.

• Deliver exceptional customer service through personalized consultations and expert product knowledge.
• Build lasting relationships with clients and drive client development through outreach and follow‑up.
• Review and analyze business performance and implement strategies to grow business and improve results.
• Plan and execute in‑store and vendor‑led events to drive traffic and engagement.
• Maintain brand standards through proper merchandising, hygiene, and stock replenishment.
• Acquire new customers by opening credit accounts and sharing loyalty benefits.
• Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
• Resolve customer concerns professionally and customer‑first.
• Stay informed on new launches, best‑sellers, and beauty trends to support team education.
• Manage multiple priorities in a fast‑paced environment with strong attention to detail.
• Demonstrate flexibility, sound judgment, and a passion for the beauty industry.
• 3–5 years of relevant retail, beauty, or leadership experience preferred.
• Flexible availability, including days, evenings, weekends, and holidays with dependable attendance and punctuality.
• Must be able to:
  • Understand and communicate effectively with customers, co‑workers, and supervisors.
  • Read and understand employment policies and safety rules/procedures in English.

• Talking, lifting, constant moving, standing, and reaching with arms and hands.
• Standing for at least two consecutive hours, lifting at least 25 lbs., stooping, kneeling, crouching, and climbing ladders.
• Requires close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, including handheld equipment, cash register, and ability to process register transactions.

Dynamic, inclusive environment with competitive pay and benefits. Comprehensive health and wellness coverage, 401(k) match, paid time off, eight paid holidays, continuous learning and leadership development, and community engagement opportunities.

• Merchandise discounts.
• Performance‑based incentives.
• Annual merit review.
• Employee Assistance Program with mental health counseling and legal/financial advice.

Job code: BEAUTY
00.

In addition to hourly rate, you may receive 3 % commission on eligible net sales.

Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment. This job description is not all‑inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time.