Museum Store Sales Associate

Description

The Museum Store Sales Associate will partner with the Store Manager, Director of Retail, and other colleagues to help customers find the perfect memento for their visit to the Gardner Museum. The Sales Associate will be knowledgeable about the products presented, fluent in the services the Museum offers, and will promote the Museum’s mission, exhibitions, programs, and special events. As a representative of the Museum, the Sales Associate will maintain the highest level of courtesy and service to the visiting public.

Department:
Museum Store “Gift at the Gardner”

Reports to:

Store Manager
Classification:
Hourly, Non‑exempt
Pay: $20.00 per hour

Location:

Boston, onsite. Local candidates strongly preferred. No agency recruitment.

• Arrive on time for all assigned shifts.
• Create a welcoming experience for customers by providing excellent customer service.
• Prepare the store for daily opening and closing in a safe and efficient manner; count cash drawers, ensure POS equipment is properly working, replenish back stock of products and all other store supplies.
• Assist with in‑person transactions, online order pick‑ups, and phone special orders.
• Maintain merchandise displays and store appearance, ensuring the sales floor is fully stocked and visually inspiring.
• Remain knowledgeable about store sales goals and actively participate in achieving those goals.
• Demonstrate knowledge about the store’s products and policies, as well as exhibitions and programs happening in the Museum.
• Warmly engage customers and ask open‑ended questions to uncover their needs.
• Be a friendly and approachable presence to all customers in our store and courteously respond to all inquiries.
• Utilize sales talents to excite customers about our product assortment and close sales.
• Remain calm and patient during peak traffic times.
• Assist the Store Manager and colleagues in administrative activities related to store operations and setting up for special events and special sales.
• Communicate with colleagues in a joint effort to close sales and maintain flow of merchandise as a team.
• Possess a solutions‑oriented approach to customer inquiries.
• Think on your feet to troubleshoot minor problems; ask for help from Store Manager or colleagues when necessary.
• Perform other duties as assigned by Store Manager and/or Director of Retail.

Required

• High school diploma or equivalent.
• Outstanding customer service background.
• Prior professional retail sales experience.
• Ability to work well in a team environment; exceptional interpersonal skills.
• Proactive; able to multitask and prioritize.
• Reliable and prompt.
• Comfortable and competent working with numbers/figures.
• Familiarity and comfort with using POS systems.
• Ability to safely lift up to 40 pounds; ability to climb ladders.
• Ability to stand for extended periods of time.
• This is not a seasonal position. We are looking for individuals that are available year round and will not consider applicants that can only work during the summer.
• Legal authorization to work in the United States.
• Commitment to advancing the ISGM’s strategic goals and values.
• Must complete a pre‑employment background check to the Museum's satisfaction.

Desirable

• Museum and/or non‑profit experience.
• Prior luxury goods experience a plus.

The Museum is committed to affording equal opportunity to qualified individuals regardless of race, color, religion, age (40 or older), disability, national origin, sex, gender identity, sexual orientation, genetic information, pregnancy, childbirth or related conditions, ancestry, or status as a veteran. Consistent with our core values and our founder's legacy, the Museum is dedicated to building a work community that fosters collaboration, excellence, belonging, and a diversity of perspectives and experience.

Applicants with disabilities who are unable to fully access ISGM's online application system may contact hr for assistance with a reasonable accommodation.