Counter Manager- Pandora @ Macy's Boston

Country/Region: US

Final date to receive applications: n/a

Hourly Rate: 23hr to 29hr

The Counter Manager (CM) will be the ultimate Pandora fan. As the CM you will fully immerse yourself in our brand, culture, and product, taking immense pride in delivering exceptional customer experiences. This role offers an exciting opportunity to spend quality time on the sales floor, engaging with customers and working alongside your team to drive sales. As the Counter Manager, you will coach and manage a team of Sales Leads and Sales Associates.

As a Counter Manager you will lead your team of passionate part‑time associates, inspiring them to excel in providing unparalleled customer experiences and achieving ambitious sales goals. You will expertly manage daily operations, weekly scheduling, and inventory while ensuring full compliance with Pandora and Macy’s standards. Your ability to motivate and develop your team through focused sales coaching and brand standards training will be instrumental in achieving and surpassing comp sales and transaction targets.

• Drive and exceed counter sales goals, focusing on comp sales and transaction targets.
• Foster an engaging sales environment emphasizing exceptional fan experiences to build loyalty and repeat business.
• Coach and inspire Part‑Time Sales Associates and Sales Leads, emphasizing advanced sales techniques, product knowledge, and Pandora’s brand standards.
• Regularly assess associate performance, offering timely feedback and targeted coaching.
• Prepare effective weekly schedules aligned with peak sales hours, ensuring optimal customer coverage and payroll efficiency.
• Oversee inventory management, including replenishment, cycle counts, backstock accuracy, and loss‑prevention practices.
• Ensure impeccable presentation of Pandora jewellery in alignment with Pandora’s VM guidelines and Macy’s visual standards.
• Audit displays and product positioning to maximize visual appeal and promotional impact.
• Maintain strict adherence to all Pandora and Macy’s operational, security, POS, and loss‑prevention policies and procedures.
• Efficiently manage weekly scheduling to optimize staffing coverage during peak selling periods.
• Support the District Sales Manager with hiring needs by leveraging personal and professional networks to identify high‑quality talent for the store team.
• Participate in interviewing and onboarding processes as needed, ensuring candidates align with Pandora’s values, culture, and commitment to exceptional fan service.

• Minimum of 3 years’ experience as a Sales Lead, Assistant Manager, or equivalent supervisory role in a fast‑paced retail environment, ideally within fashion, luxury, or jewelry retail.
• Excellent communication skills, both written and verbal, with a genuine sense of care and the ability to charm and captivate an audience at all levels of the organization.
• Sharp business acumen and analytical thinking capable of delivering positive results.
• Expertise in recruiting, retaining, and developing exceptional teams, including succession planning and internal mobility.
• Knowledge of Microsoft Office 365,
  KWI
  , POS systems, and applicant‑tracking systems.
• Minimum age 18, with proof of identity and eligibility to work.
• Flexible work schedule that includes nights, weekends, and holidays, with the ability to stand for extended periods.
• Familiarity with Macy’s or department‑store retail environment preferred but not required.

• Competitive compensation package including base salary and bonus.
• 401(k) plan.
• Medical, dental, and vision coverage.
• Short‑term and long‑term disability.
• Basic life and AD&D.
• Annual anniversary gift cards and product discounts.
• Learning and development programs, continuous feedback, Linked In Learning, tuition reimbursement, and more.

Pandora designs, manufactures, and markets hand‑finished jewellery made from high‑quality materials at affordable prices. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores. Headquartered in Copenhagen, Denmark, Pandora employs 27,000 people worldwide and works toward becoming carbon neutral by 2025.