Shift supervisor, Retail

Position Summary

A Shift Supervisor is a key leader supporting the CVS Store Management team in driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no manager or Operations Supervisor onsite, the Shift Supervisor leads the store staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures.

• Work effectively with store management and crew: assign tasks, direct activities, and follow up on all operations.
• Communicate information both to and from store management and crews.
• Assist customers with questions, problems, and complaints, promoting the CVS customer service culture (greet, offer help, and thank).
• Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers while maintaining confidentiality.
• Price merchandise, stock shelves, execute display and inventory of weekly, promotional, and seasonal merchandise.
• Execute the display and maintenance of off‑shelf merchandise and reset departments following POGs.

• Deductive reasoning ability, analytical skills, and computer skills.
• Advanced communication skills and supervision skills.
• Ability to work a flexible schedule, including some early morning, overnight, and weekend shifts, overtime as needed, and respond to urgent issues at the store when they arise.

• Experience as a retail supervisor.
• Education:
  
  High School diploma or equivalent (preferred but not required).

• Anticipated weekly hours: 40
• Time type:
  Full time
• Pay range: $17.00 - $26.00 per hour (base). The actual base salary offer will depend on experience, education, geography, and other relevant factors.

• Medical, dental, and vision coverage.
• Paid time off.
• Retirement savings options.
• Wellness programs and other resources.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.