Retail Sales Floor Lead (Boston

Who We Are:

At Brooks, we believe movement is the key to feeling more alive. That’s why we’re driven to create gear and experiences that take people to the place that makes them feel more alive — whether it’s a headspace, a feeling, or a finish line.

Everyone who works at Brooks is propelled by a company culture that sparks excitement, fuels collaboration, inspires creativity, and ignites innovation.

Our brand values help bond us together and drive our success:

• Runner First
  • We act in the best interest of the runner
• Word is Bond
  • We do what we say we’ll do
• Champion Heart
  • We give our all in everything we do
• There is no “I” in Run
  • We stay generous with our humanity
• Keep Moving
  • We find ways to move every day, because joy is kinetic!

We welcome everyone from every walk of life looking to inspire others through the power of movement - because we’re all moving towards something. Let’s run there.

As a Retail Sales Floor Lead at Brooks, you play a critical role in delivering the premium service experience customers expect. You serve as a front-line brand ambassador, using your expert product knowledge and strong service skills to educate customers and support your teammates. You help drive a productive atmosphere on the sales floor by modeling exceptional service, supporting staff training, and stepping in as the point person for customer conflict resolution and operational problem-solving when store management is not present.

You take ownership of daily floor execution, help maintain a well-organized and visually strong environment, and provide leadership that elevates the customer experience, your peers’ performance, and overall store performance.

• Create energy, inspire teammates, and elevate the Brooks brand by fostering a fun and productive sales floor environment.
• Deliver premium personalized customer service through active listening, behavioral awareness, storytelling, and expert product education for customers of all athletic abilities.
• Serve as the go-to-expert in fitting and gait analysis, guiding customers to the right products, and supporting teammates with their own fitting expertise.
• Act as the primary point person for resolving customer escalations and operational issues when a manager is not present.
• Delegate tasks to maintain sales floor and stockroom organization, ensuring a clean, efficient, and customer‑ready environment.
• Perform keyholder duties, including opening and closing the store as needed.
• Assist with merchandising the sales floor, receiving and stocking product, cashiering, and supporting store events or offsite activations.
• Identify and execute merchandising or daily store projects in partnership with store leadership and teammates.
• Support retail management by training and coaching staff on sales techniques, product knowledge, and store operations.
• Communicate sensitive or important information effectively and professionally with store management.
• Demonstrate regular, dependable attendance, punctuality, and consistent engagement as a reliable member of the store leadership team.
• Perform other duties as assigned by store leadership.

• 2+ years of premium retail experience with strong sales and service background preferred
• Availability to work 30+ hours per week, including evenings and weekends
• Keyholder experience strongly preferred
• Moderate computer proficiency and the ability to quickly learn POS and other retail systems
• Strong POS accuracy and inventory‑counting abilities; basic retail math preferred
• Ability to lift up to 50 lbs. and stand for extended periods
• Excellent interpersonal skills that inspire and build trust resulting in effective working relationships across the company and with customers
• Excellent verbal and written communication skills, demonstrating effective listening through concise, clear verbal and written communication
• Comfort interacting with a wide range of customers—from brand‑new runners to elite athletes to corporate visitors
• Keen attention to detail in executing tasks while understanding broader store and business needs
• Passionate participation in Brooks’ sports activities a plus, overridden by the ability to understand and empathize with the runner in order to develop…