Valuation Manager, Luxury Handbags; Appraiser​/Authenticator; Chestnut Hill​/Boston - Store

About The Role

As a Valuation Manager at The Real Real, you will own day-to-day appraisals of handbags, servicing clients who visit our retail store through both scheduled appointments and walk-ins. You will authenticate and price luxury handbags across our dynamic acceptance standards, leveraging deep brand, materials, and market knowledge.

As a subject-matter expert, you will educate and build trust with consignors, customers, and peers, translating market insight into a white-glove client experience. You will also support occasional supply events through on-site valuations and participate in remote pricing initiatives to support cross-functional teams across the organization.

We’re seeking a process-driven individual with exceptional attention to detail who is eager to continue honing their expertise in luxury handbags while delivering best-in-class service.

On-site role based in our Chestnut Hill, MA store - coming soon!

• Facilitate all valuation appointments, working directly with clients to deliver a relaxed, consultative experience that educates them on the value of their handbags within our marketplace

• Conduct real-time authentication and valuation of luxury handbags using a wide range of brand- and category-specific tools and resources

• Provide pre-consignment pricing support to consignors and internal sales partners

• Maintain a strong understanding of pricing trends and sell-through velocity for handbags by partnering closely with the Pricing and Authentication teams

• Own the sell-through performance and velocity of items you personally price

• Own appointment-to-consignment conversion metrics, driving both client satisfaction and business results

• Partner with the Store Manager to understand customer needs and stay aligned with in-store operations and priorities

• Support additional store and team needs as required to ensure a seamless retail experience

• Strong knowledge of luxury handbags in the primary and/or secondary market, including brand standards, authentication, materials, craftsmanship, and condition assessment

• 2–5 years of experience in the luxury space within a customer-facing role

• Flexibility to work select weekend days

• Sales experience strongly encouraged

• Proactive, self-directed approach with the ability to anticipate business needs and meet internal and external deadlines

• Strong problem-solving skills, including the ability to identify potential obstacles in advance and ensure smooth execution of valuation office processes

• Exceptional attention to detail with the ability to manage multiple complex, time-sensitive situations while remaining calm and composed

• Passion for delivering a high-touch, luxury client experience every day

• Polished, professional presence with strong presentation skills

• Clear and effective communicator, both verbally and in writing

• Employee Stock Purchase Plan

• 401K with Company Match

• Medical, Dental & Vision Insurance

• Paid Parental Leave

• 9 Paid Company Holidays

• Flexible Time Off (With Manager Approval)

• Find out more about our Benefits here.

The expected salary range for this role is $82,000.00-$. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

The Real Real is the world’s largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The Real Real provides a safe and…