Certified Trainer - Seaport Job Boston area,Massachusetts USA,Retail

Brief Description

Competitive triathletes and passionate bakers, Pam Weekes and Connie McDonald left their careers to open a small bread shop in New York City in 1995 — Levain Bakery.

Brief Description

Competitive triathletes and passionate bakers, Pam Weekes and Connie McDonald left their careers to open a small bread shop in New York City in 1995 — Levain Bakery.

One day, they baked a BIG chocolate chip walnut cookie as energy for triathlon training. At Levain, a batch of these 6-ounce cookies flew off the shelves, and an icon was born. The cozy shop on West 74th Street became a neighborhood favorite and a destination for epicurious visitors from around the world, hungry for “the cookie.”

From the start, Pam, Connie, and the team baked everything fresh on-site each day, donating the day’s leftovers to charity — and we still do, nearly 30 years later. Today, Levain has bakeries across the country (with more to come!), plus ecommerce gift boxes to treat cookie lovers in every state.

Our Vision: To give rise to lifelong memories

Our Mission: To bring together people who treat their work and the craft of baking and all who come to visit with great care.

Every day, we strive to embody our company’s five core values:

Welcome All
- We are all in it together
Work Hard and Be Kind
- We pull our weight, we do our best, and take care of each other
Lead with Heart
- We operate with empathy and integrity
Rise Up
- We take initiative to make things better
Savor It
- We are present and find the fun!

THE ROLE : CERTIFIED TRAINER

Certified Trainers are the gold standard of all things Levain: how we treat each other, our customers, and our products. Certified Trainers are responsible for all aspects of training and coaching within the bakery. Certified Trainers serve as ambassadors of the Levain brand, ensuring that all team members are well-trained and embody the values and standards of our bakery. Certified Trainers utilize our training system, MIX, to deliver comprehensive training programs and support continuous development.

What We’re Looking For

People-forward attitude with exceptional customer service skills;
Be proactive and empathetic in assisting customers and team members
Strong communication & interpersonal skills; team-oriented with a positive attitude
Maintain a high level of professionalism and care: be adaptable, flexible, and patient
Must be reliable, responsible, and punctual
Ability to remain calm under pressure in a fast-paced environment when troubleshooting issues: be consistent, patient, and even keeled
Detail-oriented and proactive in identifying and addressing training needs
Embody and promote the values and standards of Levain Bakery

Job Responsibilities :

Team

Collaboration:

Lead with curiosity and compassion by showing care for your co-workers and build meaningful connections that broaden your perspective
Display a strong sense of teamwork:
Work collaboratively with team members to ensure smooth store operations
Facilitate open, clear, and timely communication with your team members and management
Stay informed about new products, procedures, and promotions

Training and Development:

Stay informed about new products, procedures, and promotion
Provide tactful feedback to ensure employees meet company standards
Facilitate initial and ongoing training sessions for team members and new hires, utilizing company training materials
Foster continuous learning by encouraging team members to engage in self-driven development beyond formal training

Customer Service

Greet customers with a warm and welcoming demeanor
Ensure every guest receives consistent, accurate, high-quality service that reflects Levain’s brand standard
Foster strong, lasting relationships with customers to enhance their sense of belonging and connection…