Key Account Manager – Boston

Pion is a scientifically driven instrumentation company with a long-standing legacy in pharmaceutical and biotech innovation. While the company has been established for many years and is trusted by leading organizations worldwide, Pion is currently in a period of meaningful transformation.

Significant product enhancements, portfolio investments and operational focus are positioning the company for its next phase of growth. These advancements are expanding Pion’s relevance across modern drug development workflows and creating new opportunities with both existing and emerging customers.

This is a particularly exciting time to join Pion. The right individual will thrive in an environment where contributions are highly visible and directly influence the company’s strategic growth objectives. Success requires not only strong customer engagement, but also operational excellence, discipline and rigor in execution.

The Key Account Manager (KAM) is responsible for managing and expanding Pion’s most strategic customer relationships within the Boston market. This role is central to the company’s growth strategy and carries meaningful ownership over revenue performance, account expansion and long‑term customer value.

The KAM operates with a high degree of autonomy and accountability, working in a performance‑driven environment where accurate forecasting, structured account planning, and disciplined execution are essential. This is not a transactional sales role – it requires strategic thinking, scientific credibility and operational rigor.

• Own and execute comprehensive account plans aligned to company growth targets
• Build deep, multi‑level relationships across R&D, Analytical, CMC and Procurement
• Understand customer workflows, strategic priorities, and long‑term pipelines
• Position Pion as a long‑term partner through value‑based, consultative engagement
• Identify expansion opportunities tied to new applications, enhanced products and evolving customer needs
• Deliver against defined revenue and growth objectives for assigned territory
• Manage complex sales cycles involving capital equipment, consumables and services
• Maintain disciplined pipeline management, opportunity qualification and forecasting
• Ensure CRM accuracy and timely updates to support operational planning and leadership visibility
• Set and manage customer expectations around manufacturing schedules, lead times and delivery constraints

• Operate with a high level of structure, accountability and follow‑through
• Partner closely with Operations, Manufacturing, Applications, and Service to drive predictable outcomes
• Proactively identify risks and constraints, escalating appropriately and early
• Contribute to continuous improvement of sales processes, tools, and cadence

• Serve as the primary commercial owner for assigned territory accounts
• Coordinate internal resources to ensure successful installations, adoption and ongoing value realization
• Act as the voice of the customer, providing actionable feedback to Product and

Leadership teams

• Navigate escalations and competitive pressures with professionalism and clarity

• Maintain strong awareness of regional market dynamics, competitors and emerging technologies
• Represent Pion customer meetings, scientific forums and industry events
• Identify high‑growth opportunities within pharma, biotech, CDMOs and academic institutions in the Boston ecosystem

Join Pion as a Key Account Manager in Boston to grow strategic accounts, drive revenue, and build lasting partnerships in a science‑focused sales role.