Senior Sales Manager, Cell Culture Media

Senior Sales Manager, Cell Culture Media

Based in Berkeley, CA, UPSIDE Foods grows meat, poultry, and seafood directly from real animal cells. These products are not vegan or vegetarian—they are delicious meat, made without the need to raise and slaughter billions of animals. In doing so, the company aims to address some of the most pressing environmental, animal welfare, and public health challenges, while still giving people the meat they love.

Founded as the world’s first cultivated meat company in 2015, UPSIDE Foods (formerly Memphis Meats) has achieved numerous industry-defining milestones, including being the first company to produce multiple species of meat (beef, chicken, and duck) and to sell a cultivated meat product in the United States. The company believes that people shouldn’t have to choose between the foods they love and a thriving planet, and is working to build a better food system with access to delicious, humane, and sustainable meat, poultry, and seafood.

UPSIDE Foods has won various industry awards, including New York Times’ Good Tech Awards, Fast Co’s Next Big Thing in Tech and World Changing Ideas Awards, and the Best and Brightest Companies to Work For in the Nation by the National Association for Business Resources. UPSIDE Foods has raised a total of $608 million from investors such as the Abu Dhabi Growth Fund (ADG), Baillie Gifford, Bill Gates, Cargill, John Doerr, John Mackey, Kimbal Musk, Norwest, Richard Branson, Softbank, Temasek, Threshold, Tyson Foods, and others.

About this job: UPSIDE is seeking an experienced sales professional who enjoys a fast‑paced work environment and growing a business from the ground up. This role is responsible for managing key customer accounts to meet sales and revenue targets for cell culture media, supplements, and process liquids. The ideal candidate will collaborate closely with Quality, Supply Chain, R&D, Manufacturing, and other stakeholders to ensure that customers receive orders in a timely manner and are satisfied to create repeat sales.

Responsibilities include:

• Manage a portfolio of customer accounts, including development of a CRM system
• Develop sales strategies to meet sales and revenue targets
• Maintain good long‑term customer relationships
• Identify and work with key decision makers and senior management
• Provide customer support by connecting customers with key individuals within the organization that can solve technical issues or provide the right solutions
• Provide the voice of customers to the organization by collecting key feedback, developing insight into the customers’ processes, needs and strategies
• Manage customer quotes and orders within ERP systems
• Liaise with Manufacturing Operations, Supply Chain, Quality, etc. to ensure on‑time, in‑full delivery of product

About you:

• Technical background with a good understanding of biological systems and 7+ years of working experience. BS in biology, biochemistry, engineering or a similar technical degree, highly desirable. Experienced with suspension cell culture and tissue culture.
• 5+ years of experience in sales to direct/indirect channels. Sales experience in biotechnology related industries. Experience related to cell culture systems, including cell culture media, buffers, process liquids, etc. is highly desirable.
• Customer‑focused – Active listening to customer’s needs, concerns, feedback, and resolving issues to ensure the customer is satisfied.
• Proficient negotiation balancing customer needs and business objectives.
• Excellent communication skills to customers and internal stakeholders ensuring that internal teams align to customer needs.
• Proactive mindset and sense of urgency to meet sales targets, navigate ambiguous situations and deliver products to the end user.
• Comfortable working in a fast‑paced and cross‑functional environment.

Locations:

• Washington, D.C.
• North Carolina
• Excellent written and verbal communication skills
• Knowledge of business execution systems

Who you’ll work with:

• This role will partner with many functions in the company! It’s a rare opportunity to learn about so many parts of the business and industry.
• While we expect growth in all functions in the next 1–2 years,…