Solutions Engineer, Strategic

Acuity

MD is a software and data platform that accelerates access to medical technologies. We help Med Tech companies understand how their products are used, why customers vary, and identify opportunities for physicians to better serve their patients. Each year, the FDA approves ~6,000 new medical devices. Our solution helps Med Tech companies get these products to physicians more effectively so they can improve patient care with the latest technology.

We're backed by Benchmark, Redpoint, ICONIQ Growth, and Ajax Health. We’re a high-growth SaaS company scaling rapidly.

As a Solution Engineer at Acuity

MD, you will be crucial in driving the sales process by providing technical product expertise, presenting tailored solutions, and ensuring customer success. You will work closely with the Sales team to understand customer requirements and deliver compelling demonstrations of Acuity

MD's products. The Solution Engineer will use a consultative approach to understand business and technical requirements and recommend effective strategies for implementing Acuity

MD solutions.

At Acuity

MD, we aim to empower our solution engineers to be strategic partners to our customers and prospects. Our team is committed to developing and maintaining a deep understanding of Acuity

MD's products and services while staying current with the latest medical device industry trends. We strive to build and nurture long‑term customer relationships by understanding their unique needs. Working closely with cross‑functional teams, we collaborate to identify new opportunities, streamline processes, and enhance product offerings. We advocate for the value of data‑driven insights, educating customers and prospects on how Acuity

MD's platform can transform their businesses. We embody the highest professional, ethical, and integrity standards in all interactions.

• Engage with customers to understand their business challenges, technical landscape, and requirements.
• Develop and present tailored Acuity
  
  MD solutions that address customer needs and demonstrate the value of the company's products and services.
• Collaborate with the Sales team to develop account strategies and drive the sales process.
• Deliver compelling product demonstrations, proofs of concept, and presentations to showcase the value of Acuity
  
  MD solutions.
• Respond to technical inquiries, RFIs, and RFPs with functional and technical solutions.
• Provide feedback to the Product, Engineering, and Marketing teams on customer needs, industry trends, and competitive landscape to drive product innovation and improvements.
• Participate in industry events, webinars, and conferences to build brand awareness and showcase Acuity
  
  MD's capabilities.
• Work as a team player by contributing, learning, and sharing new knowledge.
• Up to 25%-30% domestic travel required.

• 5+ years of experience in the IT industry, with a focus on pre‑sales or technical sales roles, ideally in selling CRM, healthcare IT solutions, or high‑value business solutions.
• Bachelor's degree in Engineering, Computer Science, or a related field, or equivalent relevant experience.
• Strong verbal and written communication skills with a focus on needs analysis, positioning, business justification, and closing techniques.
• Superior presentation and demonstration skills, with the ability to engage with both technical and non‑technical audiences.
• Experience working with CRM platforms, healthcare IT systems, or other relevant enterprise SaaS applications.
• Prior experience collaborating with cross‑functional teams, including sales, marketing, product management, engineering, and customer success.
• Self‑motivated, flexible, and able to take initiative in a dynamic environment.
• Strong problem‑solving skills and the ability to think creatively to develop innovative solutions for customer needs.

• Experience working in the Med Tech or healthcare industry, with knowledge of industry regulations, standards, and best practices.
• Familiarity with data analytics, business intelligence tools, and data visualization techniques
• Knowledge of industry common data sources such as NPI, Medicare claims, Pub Med, and ICD/CPT/HCPCS…