Business Development Representative

Business Development Representative

Freshworks builds uncomplicated service software that delivers exceptional customer and employee experiences. As a Business Development Representative, you will play a crucial role in driving revenue through strategic outreach and relationship building.

• Use an intent‑based approach to prioritize and target accounts, utilizing a myriad of research tools.
• Conduct cold outreach to prospects via a multi‑threaded approach including phone, email, and social selling.
• Qualify prospects at all levels, including C‑level executives, utilizing BANT and MEDDPICC.
• Manage inbound leads from different sources, qualifying in and out for sales.
• Create qualified opportunities for the sales organization.
• Develop a strong relationship with Account Executives.
• Become the expert on the Freshworks product and service offerings and effectively communicate the value of each to prospects.
• Utilize the CRM to accurately record all interactions and activities.
• Meet and exceed quarterly quota targets.

This is an onsite role (5x/week) from our Boston, MA office location.

• 1–2 years experience in business development, sales, or related role.
• Experience researching, cold‑calling, and qualifying accounts.
• Ability to work in a fast‑paced environment.
• Excellent communication and interpersonal skills.
• Strong problem‑solving and objection‑handling abilities.
• Experience facilitating qualifying conversations with prospects.
• Self‑motivated and target‑driven with a passion for achieving results.
• Knowledge of CRM software.

$53,200 - $66,000 Base Salary. This role is also eligible for variable compensation.

• Dental, medical, vision, disability and life insurances.
• ESPP.
• Flexible PTO, flexible spending, commuter benefits and wellness benefits.
• Adoption and parental leave benefits.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

Fresh vision. Real impact. Come build it with us.