Sales Coordinator

LC Anderson is a commercial HVACR company based in Boston. Founded in 1943, LC Anderson services various customers across the greater Boston area. Founded in 1943, LCA partnered with First Call Group in 2025.

First Call Group is a leading provider of commercial and industrial HVAC, building controls, electrical, and plumbing services. First Call serves a wide array of facility and customer types, including distribution centers, industrial plants, universities, airports, healthcare facilities, self-storage units, and more. With approximately 700 employees across Ohio, New York, Virginia, Tennessee, North Carolina, South Carolina, Georgia, Florida, and Texas. First Call is committed to building durable partnerships.

The company is actively expanding its operations nationwide and partnering with organizations that share its dedication to quality and customer satisfaction.

First Call Group values our employees  well-being, growth, and success! Employees are offered a robust benefits package, including:

• Competitive Weekly Pay
• Comprehensive Healthcare Coverage - Medical, Dental, Vision, + More (Includes some 100% Company-paid plans)
• Financial Resources - 401(k) Retirement Savings Plan with a 5% match, Life Insurance, Short & Long-Term Disability
• Time-Off & Holidays - Up to 4 weeks of Paid Off, 9 Paid Holidays + Veterans Day for Veterans
• Career Growth & Development - Company-sponsored education and career advancement programs like the First Call Academy, the Learning & Education Assistance Program (LEAP), and the First Call Progression Program
• Generous Referral Bonus of $2,500 per referral
• Role-Specific Perks - Company vehicle or allowance, mobile phone or phone allowance, uniforms, and work boot allowances

Reporting to the Director of Operations, this individual will support the Sales Engineers in all aspects of their role in promoting and selling HVAC/R Systems. This roll will serve as the lead point of contact for all incoming leads, ensuring timely follow-up, and providing operational and administrative support for proposals, pricing, and documentation. Your role is essential to fulfilling the vision of LC Anderson’s Leadership: generate business in its target markets, become a total solution provider and trust partner to its clients, guaranteeing total customer satisfaction.

We are looking for someone who gets it, wants it, and has the capacity to:

• Serve as the leading point of contact for all incoming sales leads
• Act with urgency for all customer requests
• Support pricing efforts and all other needs of the sales department
• Respond with Urgency:
• Act quickly and professionally on all customer requests to maintain excellent client service.
• Coordinate Documentation
  :
• Assist sales staff with document management, maintaining accuracy and compliance with company standards.
• Collaborate with Sales Team:
• Partner with Account Executives, Account Managers, and other team members to ensure seamless execution of sales activities.
• Be accountable for your personal safety and commit to promoting a safe work environment for those around you
• Assist Other Departments as needed
• Work across departments to assist when needed to support the entire business and other departments

• Proposals monitored and flagged before 2-week deadlines
• Customer requests acknowledged
• Document management compliance
• Sales team satisfaction rating
• Compliance with safety policies and practices

This position reports directly to the Branch Leader.

• Prior experience in sales support, customer service, or a related administrative role.
• Strong organizational and time management skills with the ability to manage deadlines.
• Commitment to excellent customer service by building trusting relationships and doing the right thing
• Strong communication skills with a mindset for follow-through
• A collaborative mindset and willingness to proactively support the sales team.
• Attention to detail and accountability in following processes