Sales Account Manager - Service

Location

Boston, MA, United States

89175

Sales Account Manager - Service

Our elevators, escalators, and moving walks safely transport more than two billion people up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all.

• Customer Account Management:
  Build and manage favorable client relationships within a designated sales territory to secure and renew service agreements. Handle customer inquiries and ensure satisfactory resolution with a focus on revenue generation. Meet regularly with clients to understand their business requirements and develop solutions to meet the needs of their property. Manage and oversee the accounts receivable of your assigned portfolio, ensuring timely and accurate payments.
• Communication:
  Communicate effectively with both customers and internal stakeholders to ensure customer satisfaction and achievement of sales objectives.
• Collaboration:
  
  Partner daily with the Field Superintendent and technicians to drive lead generation and ensure an excellent total customer experience from initiation through delivery.
• Sales & Opportunity Identification:
  Identify and pursue sales opportunities through key customer contacts and industry information. Qualify customer needs to secure profitable solutions leveraging company products and services. Introduce new technology and associated services to customers, clearly illustrate the value that these products and services offer customers.
• Negotiation & Strategy:
  Negotiate contract terms favorable to the company while also delivering on customer requirements. Develop and implement sales strategies that align with internal product strategies and competitive market conditions with minimal supervision.
• Documentation & Compliance:
  Prepare estimates and communicate proposals with customers. Maintain accurate customer records and files in accordance with company procedures. Ensure compliance with established policies and procedures.

• Bachelor’s degree strongly preferred or minimum of 3 years of industry sales experience.
• Effective presentation skills and proficiency in Microsoft Office applications.
• Strong communication, negotiation, objection handling and closing skills with a proven sales track record.
• Ability to empathize, listen and connect with people to form outstanding customer relationships.
• Excellent time management, organizational skills, and problem‑solving abilities.
• Motivated, resilient, and customer‑focused mindset with a strong character aligned with Schindler’s values.
• Experience with SAP and a results‑driven mindset to thrive in a competitive sales environment preferred.
• Demonstrated ability to handle a mix of office and fieldwork, with flexibility for travel and managing customer interactions preferred.
• Proficiency in building and managing client relationships, handling challenging inquiries, and ensuring satisfactory resolution with a focus on revenue generation.
• Experience negotiating contract terms and developing sales strategies that align with customer needs and Schindler values and are compliant with all regulations.
• Ability to address and overcome objections from clients in negotiations.
• Proficiency in closing deals and securing agreements when finalizing contracts. Ability to independently identify and pursue sales opportunities, qualify customers’ needs and introduce new services and technology.
• Effective communication skills to ensure customer satisfaction and achievement of sales objectives.
• Leadership ability to provide guidance and support to junior sales account managers and representatives. Proven track record of collaborating with Field Superintendents and technicians with quality improvement processes.

Base Salary $90,300 - $112,900. The above represents the typical salary range for this position. Revisions to the range may be considered based on your experience, education, location, demonstrated skills, and alignment with business priorities. Please note that the…