Sales Development Representative

Sales Development Representative – Hybrid (Boston, MA; Austin, TX; Atlanta, GA)

This role engages prospective healthcare organizations to introduce athenahealth’s solutions. As a Sales Development Representative, you will generate qualified opportunities that support the growth of our sales pipeline across multiple market segments. The hybrid position requires a minimum of three days per week in the office. This role reports to the Sales Development Manager.

• Engage prospective clients through phone, email, and online outreach to introduce athenahealth’s solutions.
• Develop effective outreach strategies by collaborating with Sales Executives, Marketing, and internal partners.
• Assess the effectiveness of outreach approaches and adjust strategies based on insights and feedback.
• Establish initial relationships with prospects to understand needs, qualify opportunities, and transition them to Sales Executives.
• Maintain accurate records of activities, interactions, and opportunity details in Salesforce.
• Apply strong communication skills to convey value propositions and address prospect questions.
• Manage time and priorities to meet outreach goals and pipeline targets.
• Use AI‑enabled tools to enhance research, personalize outreach, and improve productivity while learning new AI capabilities as they emerge.
• Participate in team meetings, training sessions, and skill‑building activities to support continuous development.
• Represent athenahealth with professionalism in all interactions, both in person and virtually.

• Contribute to special projects that support sales operations or process improvements.
• Collaborate with peers to share insights, refine messaging, and strengthen team performance.
• Support event‑related outreach or follow‑up activities as needed.
• Assist in testing new tools, templates, or workflows that improve team efficiency.
• Provide feedback to leadership on prospect trends or common barriers.
• Participate in optional development programs, such as presentation workshops or peer coaching.
• Help onboard new team members by sharing best practices when requested.

• Bachelor’s degree or equivalent professional experience.
• 1–3 years of professional experience, preferably in sales or a related field.
• 1–3 years of outbound prospecting or cold‑calling experience.
• Working knowledge of Salesforce or similar CRM systems.
• Strong communication skills, both written and verbal.
• Ability to build rapport with prospects and understand their needs.
• Strong critical thinking and problem‑solving abilities.
• Solid business acumen and ability to articulate value clearly.
• Strong organizational and time‑management skills.

Base salary range: $48,000 – $82,000. Pay depends on experience, relevant knowledge, and market rates. Total rewards include variable compensation and equity plans, where eligible.

• Health, dental, and vision coverage.
• 401(k) with matching.
• Paid time off and flexible vacation policy.
• Employee assistance program and tuition assistance.
• Employee resource groups and collaborative work spaces.
• Commuter support and other location‑specific perks.