Strategic Customer Success Manager; Customer Success Enterprise, US Team

About the Role

Semrush is a leading brand visibility platform that helps marketers command their online presence and create measurable impact. This role focuses on strategic account management and customer success for Enterprise clients.

• Build and nurture strong relationships with key stakeholders, including marketing operations teams and senior marketing executives.
• Act as a trusted advisor, offering strategic recommendations on how to leverage Semrush for maximum impact.
• Drive high customer retention and renewal rates by ensuring customers see ongoing value.
• Work closely with account teams to identify upsell and cross‑sell opportunities and lead contract renewal negotiations.
• Collaborate with different customer stakeholders to link key workflows within their marketing operations to the business value that Semrush drives.
• Conduct quarterly business reviews to demonstrate ROI, offer customized strategies and insights, and discuss new products and solutions.
• Advocate for customer needs and feedback internally, staying informed about strategic objectives, market conditions, and competitive intelligence.
• Create and execute onboarding, implementation, and success plans that are detailed, customized, and focused on driving time‑to‑value.
• Identify growth opportunities and collaborate with Sales & Marketing to create expansion opportunities and product/platform upgrades.

• 7+ years of experience in Customer Success, Account Management, or a related role, with a focus on enterprise customers, preferably in the Mar Tech or SaaS space.
• Proven track record of building strong relationships with different levels of seniority.
• Proven experience creating customized success plans and demonstrating clear connections between customer processes and Semrush outcomes.
• Excellent problem‑solving skills with the ability to provide tailored solutions for enterprise customers.
• Strong communication skills, both verbal and written, and ability to articulate complex concepts to technical and non‑technical audiences.
• Overall understanding of digital marketing technologies such as SEO, SEM, content marketing, analytics, CRM, and marketing automation.
• Experience with upselling customers and generating qualified leads.
• Ability to use customer data to provide insights and drive decision‑making.

• Experience with Bright Edge, Conductor, Similar Web, or other enterprise‑level marketing and SEO platforms.
• Ability to navigate ambiguity, complexity, and adapt in a rapidly changing global business environment.
• Previous experience with pipeline management in a sales or renewal context.

Annual Total Cash Compensation: $115,000 to $140,000, plus an annual variable component typically between $23,000 and $28,000 based on target performance. Compensation for international locations may vary per local market conditions.

Benefits:

• Unlimited PTO
• Low‑cost medical, dental, and vision plans
• Life insurance
• Accidental death and dismemberment (AD&D) insurance
• Dependent Care Savings Accounts and Flexible Spending Accounts
• Health Savings Account
• Short‑term and long‑term disability
• Employee Assistance Program
• Employee Resource Groups
• Paid parental leave
• Relief Fund
• Travel coverage

Semrush is an equal‑opportunity employer. We do not discriminate based on any protected class, and we encourage all qualified applicants to apply. If you feel you do not fully meet all requirements, we still welcome your application because we value diversity of experience.