Client Success Specialist

Position Summary:

This position is primarily focused on existing customer engagement. In this position, you should work to satisfy customers’ needs and requests, respond to their queries in a timely manner and aspire to deliver positive customer experience. You should have excellent communication and negotiation skills and be customer service oriented. This position is vital for ensuring customer satisfaction and loyalty. Ultimately, you should be able to grow our business by building successful, long‑term client relationships.

• Engage with all customer accounts in the assigned territory.
• Manage and maintain the existing customer base.
• Identify upselling and cross‑selling opportunities.
• Provide post‑sales support.
• Resolve issues and conflicts and provide timely solutions to customers.
• Be the voice of the customer.
• Identify customer hurdles and work to mitigate them.
• Sell new X‑ray service contracts.
• Work with the service management team to maintain service contract renewals.
• Maintain and grow medical supplies sales within the assigned territory.
• Sell ultrasound equipment, parts, and probes.
• Coordinate with service team members, manufacturer team members, and sales executives to advance opportunities or address customer needs.
• Prepare weekly reports on sales calls, territorial and market trends, competitive activity, and special reports required by management.
• Implement company plans and policies in territory management while maintaining compliance with corporate policies and philosophies.
• Maintain current account records by utilizing CRM and updating sales and contact information.
• Track all customer engagements in the CRM.
• Demonstrate and promote behaviors consistent with the company’s vision, mission, and values in all interactions with customers, co‑workers, and suppliers.
• Comply with all company policies, procedures, and safety standards.
• Perform other duties as assigned.

• High school diploma.
• Five years or more of sales experience and/or radiology technical equipment experience.
• Knowledge of the imaging industry and experience selling B2B imaging solutions; preferably selling to all sizes of healthcare facilities.
• Ability to work comfortably with department‑level and C‑level customer management, and ability to communicate effectively with executive management.

• Bachelor’s degree.

• Estimated to be 50‑60% depending on assigned territory.

• Excellent verbal and written English communication skills.
• Ability to work effectively with internal and external customers.
• Ability to work independently and provide timely results.
• Proficiency with MS Office applications, including Excel, Word, PowerPoint, and CRM software.
• Strong organizational skills and ability to prioritize tasks.
• Understanding of customer performance metrics.
• Business acumen with a problem‑solving attitude.