Account Executive - Mid Market

Job Description

We are looking for a Mid-Market Account Executive to partner with mid‑sized businesses (500–1,000 employees) so they can enhance their employee experience (EX) with our solutions. In this role you will guide customers through the buying journey with a consultative approach, connecting their needs with tools that empower teams, streamline onboarding, and support IT service management. It is a sales role focused on impact, collaboration, and growth.

What You’ll Do:

• Be a Trusted Advisor: Lead value‑based conversations with mid‑market customers about ITSM, onboarding, and employee engagement, offering tailored solutions that drive real impact.
• Drive Smart Growth: Build and manage a healthy pipeline through proactive prospecting, virtual selling, and meaningful discovery.
• Navigate with Empathy: Work closely with buying teams to create trust and clarity throughout the decision‑making process.
• Own the Deal: Manage and close mid‑sized opportunities, from negotiation through final agreement.
• Collaborate Across Teams: Partner with Marketing, Solutions Engineering, and Customer Success to ensure a seamless experience for every customer.

What We’re Looking For:

• 3+ years of experience in SaaS or mid‑market sales with a track record of exceeding targets and building strong customer relationships.
• A natural communicator who listens deeply, asks the right questions, and drives value.
• Solid understanding of SaaS platforms; bonus if you have worked with employee experience (EX) solutions.
• Comfortable working in a fast‑paced, evolving environment where ideas are valued.
• A consultative, adaptable, and thoughtful approach—strategic yet hands‑on when needed.

Why You’ll Love It Here:

• A culture of belonging that embraces diverse perspectives.
• Hybrid schedule with onsite expectations 3×/week (Tue‑Thu) at our Boston office.
• Purpose‑driven work improving employees’ everyday experience.
• Room to grow with development, mentorship, and career mobility.

Compensation: $100,000 – $141,450 Base Salary, variable compensation and equity eligibility.

We are an equal‑opportunity employer committed to diversity in the workplace. All backgrounds, genders, sexual orientations, religions, and ethnicities are welcome.