Sales Operations Coordinator - Harvard University

Position Title: Sales Operations Coordinator - Harvard University

Requisition : R101229

Location: Boston, MA

Full/Part-Time: Full time

Job Overview: Learfield Amplify is seeking a Sales Operations Coordinator at the Harvard property. The role facilitates the school’s outreach and revenue generation, maximizing attendance and revenue. The coordinator assists day-to-day ticket office operations in a dynamic team environment.

• Conduct outbound sales efforts to prospective fans regarding season tickets and group packages.
• Maintain accurate, timely account information within CRM and ticketing systems.
• Assist with inbound inquiries and fan correspondence as needed.
• Retain a portfolio of season ticket holders through proactive outreach and personalized service.
• Track account activity, renewal status, and customer feedback in CRM systems to inform outreach and improve retention efforts.
• Collaborate with the Ticketing and Marketing departments to enhance the overall season ticket holder experience.
• Assist with managing ticketing system (Paciolan), ensuring accurate event builds, pricing, seating maps, and inventory.
• Assist the Digital Marketing team with data consolidation and lead generation.
• Provide support on game day by coordinating group experiences and assisting customers with ticket purchases and service resolutions.
• Assist with scheduling and coordination for game day interns.
• Other duties and responsibilities as assigned.

• 1+ years of relevant sales or marketing experience in the sports/sponsorship landscape.
• Attention to detail.
• Ability to work in a fast-paced environment.
• Knowledge of sports industry.
• Excellent communication skills.
• Team player.
• Able to handle multiple projects with varying deadlines.
• Ability to think strategically, creatively, and proactively.
• Strong analytical skills and proficiency with PowerPoint, Adobe Photoshop/Illustrator, Excel.
• Experience with Paciolan, Salesforce, and Marketing Automation (preferred but not necessary).

• Bachelor’s degree or equivalent work experience in applicable field preferred.

Learfield offers a full spectrum of benefits for eligible employees including Medical, Dental, Vision, Health Savings Account, Life Insurance and Other Insurance Plans, Flexible Paid Time Off (minimum 10+ days annually), including Parental Leave, 20 Paid Holidays, 401(k) + Match, and Short/Long Term Disability. Leave benefits are consistent with state and local laws, including the Colorado Health Families and Workplaces Act.

Learfield is an Equal Opportunity Employer. We provide equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.