Account Manager

Role

Title:

Account Manager (SaaS Experience Required) Location:
Boston, Massachusetts. Hybrid office-based (Tuesday, Wednesday, Thursday). Not eligible for remote work or relocation.

Account Manager with SaaS experience focused on long‑term growth, strategic retention, and expansion within Mid‑Market and Enterprise accounts. Act as the strategic owner between clients and internal teams—sales, product, technology—to drive value and ensure customer success.

• Commitment to Win – consistently achieve personal and professional goals
• Intellectual Curiosity – strong desire to learn and ask thoughtful questions
• Critical strategic thinking – find and synthesize information, apply logic to problems, and rapidly analyze to recommend solutions
• Coachability – humble, acknowledges strengths and weaknesses, takes feedback well, translates into actionable solutions
• Strong communicator
• Self‑starter who can work independently and with a team as necessary to secure business
• Passion for providing solutions to ensure clients’ success

• Achieve trusted advisor status individually and nurture and grow relationships between accounts and internal executive teams
• Learn and understand customers’ strategic objectives, growth plans, tech stack, competitive landscape and industry trends
• Develop detailed account plans that tie closely to customers’ strategic objectives, define a clear growth plan and achieve revenue targets; create demand
• Upsell, cross‑sell and renew accounts to achieve retention and growth targets
• Take overall ownership of the end‑to‑end sales process utilizing MEDDPICC, coordinate and communicate cross‑functionally to ensure internal and external stakeholders are aligned and appropriate resources are applied as needed
• Develop deep industry and product knowledge and command value‑based messaging to customers

• Minimum 4 years in similar Account Manager (or combination of Account Manager and Account Executive) roles at B2B SaaS companies managing Mid‑Market and Enterprise accounts across multiple buying centers
• Highly effective user of Agentforce 360 Platform (formerly Salesforce)
• Proven track record of achieving retention and growth targets
• Business development and value‑based selling capabilities
• Strong business acumen, operational and analytical skills; ability to understand complex business environments and manage book like a business
• Ability to cultivate productive client relationships with a variety of buying personas
• Experience developing strategic account plans aimed at creating demand
• Strategic thinking and tactical execution; strong problem‑solving skills
• Sales cycle and negotiation skills
• Exceptional verbal and written communication and persuasive presentation skills
• Local candidate, immediately available for hybrid office-based work (Tuesday–Thursday) in Boston, Massachusetts; not eligible for relocation or remote work
• Ability to travel as needed

• Bachelor’s degree or equivalent experience
• Knowledge or experience in Email Deliverability or Data Management Industry

Base salary range $70,000 – $100,000, OTE range $140,000 – $200,000, plus benefits, bonus opportunities, and stock options.

Validity is proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment regardless of actual or perceived race, color, ancestry, national origin, citizenship, religion or creed, age, physical or mental disability, medical condition, AIDs/HIV status, genetic information, military and veteran status, sex, parental status (including pregnancy and pregnancy‑related conditions, childbirth, post‑childbirth, nursing mother, parent of a young child and parent of a foster child), gender (including gender identity and expression), sexual orientation, marital status (including registered domestic partner status), or any other characteristic protected by applicable federal, state, or local law.