Principal Account Manager, Retail ECOM

Are you ready to transform how retailers do business? We're looking for a Principal Enterprise Account Manager to join a team driving adoption of Amazon Web Services among the world’s largest Retail eCommerce companies. In this role, you’ll help shape the future of globally recognizable brands—driving revenue, adoption, and market penetration across strategic enterprise accounts.

The ideal candidate combines a sales and technical background with the ability to serve as a trusted advisor to senior leaders. You’ll engage at the CXO level as well as with software developers and IT architects, leading a cross‑functional team that spans partners, professional services, and training/certification. You’ll develop and execute a territory strategy while consistently delivering on quarterly revenue targets.

If you bring business savvy, technical depth, and a passion for the intersection of Retail and Technology, we’d love to hear from you.

• Drive revenue and market share across a defined territory of large Retail eCommerce accounts
• Meet or exceed quarterly revenue targets
• Develop and execute a comprehensive territory and account strategy aligned to customer business outcomes
• Build and maintain executive‑level relationships (CAO, CDO, CMO, CPTO, CIO, COO) as a trusted advisor
• Create and articulate compelling value propositions around retail‑specific use cases: e‑commerce platforms, personalization, supply chain optimization, and omnichannel experiences
• Accelerate customer adoption through AWS programs, professional services, and the partner ecosystem
• Maintain a robust and accurate sales pipeline
• Facilitate cross‑functional collaboration, bringing in Solutions Architects, Specialists, and Partners as needed
• Manage contract negotiations and multi‑year agreements
• Ensure customer satisfaction and develop referenceable accounts
• Expect moderate travel

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee‑led affinity groups foster a culture of inclusion that empowers us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and Amaze Con (diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge‑sharing, mentorship and other career‑advancing resources here to help you develop into a better‑rounded professional.

Work/Life Balance

We value work‑life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

We empower retail and e‑commerce leaders to transform businesses through AWS cloud innovation.

We drive excellence through ownership—yet never alone. Each Account Manager owns their territory end‑to‑end, but we lift each other up through knowledge sharing and collective problem‑solving. We embrace growth mindsets, champion customer obsession with backbone, and execute with urgency. We celebrate wins together and rally when teammates need support.

We’re not selling services—we’re partnering with retail leaders to reimagine customer experience and optimize operations. We bring industry expertise, technical credibility, and genuine commitment.

Together, we’re building the future of retail on AWS.

• 10+ years of technology related sales, business development or equivalent experience
• Bachelor’s degree in a relevant field or equivalent work experience

• Experience communicating complex concepts clearly and persuasively to different audiences
• Experience in management of large, complex enterprise accounts or equivalent
• 7+ years of customer‑facing retail, hospitality, or grocery industry, or 3+ years of customer‑facing retail, hospitality, or grocery industry experience
• Technical background in sales, engineering, computer…