Business Development Center @ Honda Boston

Herb Chambers is part of Asbury Automotive Group (NYSE: ABG), a Fortune 500 company, and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture which is grounded in our North Star and Compass and powered by our DRIVE values focuses on the vision of becoming the Most Guest Centric Automotive Retailer.

At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally.

Compensation: $17-$20 hourly plus multiple commission and bonus opportunities.

Do you have a passion for developing relationships, providing exceptional guest experiences, and being an innovator in the automotive industry? As a BDC Sales Agent, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for an energetic, customer-focused BDC Sales Agent who will help us redefine the car‑buying experience.

• Manage large amounts of inbound and outbound calls and emails in a timely manner.
• Identify customer needs, provide information on sales appointment availability, partner with sales advisors, research issues and provide solutions or alternatives.
• Receive a high amount of inbound calls.
• Partner with the sales department to schedule vehicle sales appointments.
• Greet customers.
• Contact and communicate with customers to identify automotive sales needs.
• Follow all dealership processes and procedures, ensuring high frequency of contact with customers.
• Thoroughly document all contacts within the customer management system.
• Complete internet lead management on a daily basis.
• Answer all calls promptly, professionally, and courteously.
• Use scripts to collect all pertinent customer information and document in the system accordingly.
• Adhere to Asbury phone scripts.
• Maintain excellent customer service skills and motivation to be successful.
• Handle a high volume of incoming and outgoing calls, typically 50+ calls per day.
• Utilize advanced computer and phone skills.
• Type at least 35‑40 words per minute.
• Use customer tracking systems to track calls and appointments.
• Possess prior retail, sales, service BDC, receptionist, call center, or sales BDC experience.
• Multi‑task in a fast‑paced environment.
• Fluency in additional languages is a plus.
• Demonstrate teamwork.

• Minimum of eighteen years of age.
• Ability to pass pre‑employment screenings, including background and drug tests.

• Weekly pay.
• Paid holidays and paid time off.
• Paid training.
• Stock awards (select management and front‑line team members eligible).
• Insurance: medical, vision, dental, accident, critical illness, and hospital indemnity plans.
• Up to 12 weeks paid pregnancy leave (disability leave).
• Health savings accounts.
• Flex spending accounts (tax‑free).
• Short‑term and long‑term disability plans.
• Life insurance (whole life and term).
• 401(k) with company match.
• Learning and tuition assistance through a digital career path tool and continuous training via Asbury’s internal learning management system.
• Professional growth and development opportunities.
• Student loan relief resources.
• Employee assistance program.
• Employee discounts on parts and service repairs.
• Opportunities to join community service initiatives, including paid volunteer hours.
• Aggressive employee referral program with bonus opportunities.

Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.