Partner Account Manager; Mid-Enterprise

Requirements

• Are adept at influencing and relationship building
• Have partnerships, sales, or account management experience
• Have largely worked on accounts in the SMB/MM/Enterprise customer segment and can thoughtfully reference those experiences and relationships
• Learning about a new product offering excites you!
• Comfortable presenting product led discussions and demo’ing the Klaviyo product to your partner network
• Are thoughtful, engaging, and energetic
• Obsessed with understanding your customer or partner
• Comfortable operating independently
• Comfortable presenting in large groups & showcasing yourself as a thought leader in our industry
• Proactively solicit and act on feedback from your customers, partners, and peers
• Are excited to be a part of and have an impact on a rapidly-growing, profitable startup
• Have a positive outlook and excellent written and verbal communication skills
• Have 3-4 years of SaaS account management, channel and/or sales experience
• Work collaboratively with enablement, CS, Marketing and Product to introduce and educate agency partners on new enhancements to Klaviyo’s platform
• Bring your thinking, strategies, and ideas to advance our company’s values, unique culture, and vision for the future

• At Klaviyo, the partnerships team prides themselves on being marketing and product experts
• As a Partner Manager II, you will be responsible for building a long term, deep, and mutually-beneficial relationship with Klaviyo’s marketing agency and systems integrator partners
• You will leverage strong consultative skills to understand your partners’ business model and growth strategy so that you can identify ways Klaviyo can help them (and their clients) grow
• In this role you are responsible for managing relationships with Klaviyo partners:
• Articulating the value of Klaviyo, differentiating Klaviyo from other solutions, managing business development opportunities (and co‑selling) to/from your partners, driving co‑marketing alongside the ecosystem marketing team, acting as a thought leader in our space, and coaching your partners on how to grow their business, including their profitability, with Klaviyo
• You’ll become a trusted advisor to the 30 partner relationships you manage with key leaders & decision makers at these orgs + build relationships with those managing front line teams working with Klaviyo
• Develop technical knowledge of the Klaviyo product and understand how your partners can take advanced use cases to market
• Build and manage a lead referral pipeline with your partner portfolio
• Work to understand a partner’s organization structure and business goals
• Develop a long-term strategy with your partner to help them meet their business goals alongside Klaviyo
• Act as a consultant to help our partners build or optimize their offerings around Klaviyo
• Become a product expert on Klaviyo and adept at presenting how Klaviyo services and software can help a partner improve their business
• Be comfortable operating with and exceeding revenue‑focused goals
• Bring your creative thinking, strategies, and ideas to advance Klaviyo’s values, build our culture, and execute on our vision for the future
• Have an opportunity to own projects and collaborate with a highly driven team to create new partner enablement and process
• Drive co‑marketing with our partners
• Travel: up to 25%, to meet and develop relationships with our agency partners / events