Customer Advocate; Events

Role Overview

We are looking for a Customer Advocate to join the team — a senior role that combines enterprise sales, account management, and customer success (for Events/Trade shows).

This role owns customer relationships end to end, from pre-sales discovery through delivery, renewal, and expansion. The Customer Advocate partners closely with customers and internal teams to ensure strong adoption, clear value realization, and sustainable account growth.

• Own the end-to-end customer lifecycle across enterprise accounts, from discovery through renewal and expansion.

• Serve as the primary point of contact for customer success, value delivery, and ongoing account growth.

• Drive commercial outcomes across pilots, contracts, renewals, and expansions, contributing to ARR targets.

• Lead customer discovery and value framing; collaborate with Pre-Sales on technical scoping.

• Build and maintain a clear value narrative, translating product usage and delivery into business outcomes.

• Coordinate cross-functional teams (Marketing, Pre-Sales, Project Manager, Product, Analytics, Finance) to ensure smooth execution.

• Build trusted relationships with senior and executive stakeholders.

• Lead pricing, negotiation, and commercial discussions in partnership with Finance and Legal.

• Lead executive business reviews, senior stakeholder alignment meetings and QBRs, proactively addressing risks and identifying growth opportunities.

• Proven ability to build trust-based client relationships, with strong empathy and active listening skills to understand customer needs and navigate complex stakeholder dynamics.

• 6–10+ years of experience in complex B2B environments, including account management, customer success, partnerships, enterprise sales, or consulting.

• Proven experience managing multi-stakeholder enterprise accounts.

• Strong commercial mindset with experience supporting renewals, expansions, and value-based selling.

• Excellent communication skills and confidence working with senior stakeholders.

• Ability to collaborate effectively across technical and business teams.

• Fluent in English, both written and verbal.

• SaaS or platform-based product experience.

• Experience working with enterprise customers in complex delivery environments.

• Familiarity with CRM, customer success, and project management tools (e.g.Monday, Jira).

• BS or MS degree in a relevant business or technology field.

• Supportive, kind (no-ego), and smart team

• Hybrid work (2 days being in the office is required)

• International environment and inclusive culture

• Competitive base salary and attractive stock options

• Cool and comfortable office in Boston (Back Bay) or access to WeWork in other locations

• Private health care (75%) and Dental

• Company-sponsored parental leave

• 18 days PTO, plus sick time + 12 holidays per year

• 401(k) retirement scheme