Consultant, Sales and Service; Merrimack College

CONSULTANT, SALES AND SERVICE

North Andover, MA

On Site

Playfly Sports is looking for a Consultant, Sales and Service to join our team at Merrimack.

Consultants act as the primary liaison between our current client base and Collegiate Athletics Department, are responsible for renewing and growing all season ticket accounts and generating new business through upselling, cross selling, and referrals. The Consultant revenue will be generated primarily from outbound phone calls. This role would be a fit for those with a desire to start and grow a career in the sports ticket sales industry or collegiate athletics.

These calls will be supplemented with email marketing, face‑to‑face presentations, and in-arena/stadium tours. Additional duties include handling all forms of inbound communication and being able to address and answer all questions, comments, or concerns, conducting onsite and offsite appointments, and attending season ticket member events for all ticketed university athletics sporting events. Day‑to‑day leadership and mentoring of this position will be provided by the Playfly Aspire Leadership.

Consultants will receive the tools, programs, and systems necessary to “BE GREAT.”

• Sell ticketed sports including, but not limited to Football, Men and Women’s Basketball, Men and Women’s Hockey, and a full menu of products
• Perform stadium tours, on‑site presentations, outbound calls, and service inbound calls for the Athletic Department for all ticketed sports. Inventory available for sale across this location includes, but is not limited to season tickets, renewals, upgrades and add‑ons, group tickets, partial/mini‑plan ticket packages, and single‑game tickets
• Meet or exceed sales goals while providing superior customer service
• Grow sales portfolio continuously by attracting additional business leads
• Manage and retain large account base of premium seating, season ticket members, and group sales clients
• Service all existing season ticket members
• Facilitate season ticket member upgrades and additional seat requests
• Set and execute out of office and arena tour appointments to grow relationships and revenue within the current fan base
• Maintain records of all prospects and customers within the ticketing database
• Make a minimum of 30 connections (conversations) with fans daily
• Contact local businesses and individuals via phone, in‑person appointments and networking events to sell season tickets, corporate, partial plans, and group ticket plans
• The candidate will be accountable for certain levels of outbound sales activity (executed/scheduled) and daily goals
• Work home games and season ticket member events, performing various ticket sales and service duties throughout the game
• Provide exceptional customer service to fans
• Perform sales and relationship cultivation phone calls, text messages, emails etc. with season ticket holders, sponsors, businesses, individuals, groups and prospective buyers
• Service the inbound ticket sales phone line to answer general fan questions and sell ticket packages
• Utilize strategic ticketing programs, promotions, and sales strategies to generate season ticket revenue
• Execute season ticket retention programs and build relationships with assigned season ticket‑holders
• Manage and retain large account base of premium seating, season ticket members, and a group sales list
• Other job‑related duties as assigned

• Bachelor’s degree is preferred but not required
• Experience with ticketing software and CRM program a preferred
• Experience with Vivenu software a plus but not required
  
  Experience in ticket sales is preferred but not required
• Previous customer service or retail sales experience; display a genuine desire to help people.
• Computer proficient (Microsoft Word, Excel, Outlook) and detail oriented
• Excellent communication, presentation and listening skills
• Ability to work well with others and comfortable taking initiative
• Ability to encourage collaboration, flexibility, equity and inclusion that enables colleagues to contribute to their full potential, feel valued, and supported
• Ability to work nights and weekends when needed
• Paciolan ticketing software experience…