Key Account Director
Job in
Boston, Suffolk County, Massachusetts, 02298, USA
Listed on 2026-07-05
Listing for:
LEGO
Full Time
position Listed on 2026-07-05
Job specializations:
-
Sales
Account Manager, Client Relationship Manager, Director of Sales
Job Description & How to Apply Below
Boston Hubtime type:
Full time posted on:
Posted Todayjob requisition :
** Job Description
** Ready to build something extraordinary — one brick, one strategy, and one big idea at a time? As Key Account Director for one of our top North American key accounts, you'll lead a dynamic cross-functional team across sales, marketing, eCommerce, and operations to drive meaningful growth and unlock the full potential of our partnership. So, are you ready to turn bold visions into bottom-line results (and have some fun while doing it)?
** Core Responsibilities
**** Business Leadership:
** Operate as the General Manager for a top key account business in North America serving as the execution leader of a cross-functional team spanning sales, marketing, eCommerce and operations – key focus areas:
* Drives mutual value creation for both the LEGO Group and the customer. Responsible for the definition and delivery of joint-business plans which deliver upon shared strategic objectives, while capitalizing on the customer’s unique value proposition and shopper base.
* Drives cross-functional collaboration across the Business Unit, working with the cohort of Key Account Directors. Be leader inspiring and driving the success of others, whilst representing a comprehensive market approach in shared decision making forums.
* Innovates upon go-to-market principles to deliver a highly integrated and ambitious commercial & promotional plan
* Consistently demonstrates strong leadership capabilities, including coaching and development within a high-performing team, contributing to an environment of accountability, inclusion and continuous development.
** Results Orientation:
** Accountable for delivering on key objectives to drive sustainable commercial growth.
* Owns the management of the customer P&L across functional areas with a keen focus on and understanding of both The LEGO Group’s and the customer’s economics to drive profitable growth and improved productivity.
* Takes a data driven approach to performance measurement, with intellectual curiosity serving as the central tenent. Tracks key critical metrics and performance to understand drivers and detractors, while driving a robust approach to the measurement of promotional effectiveness.
* Liaises with partners in Operations to co-develop and own the joint forecast. Drives an operational innovation agenda with a focus on the use of digital tools to drive greater standardization & automation.
** Relationship Elevation:
** Delivers on our customer value proposition to improve customer sentiment through building a trusted & productive relationship as the primary lead call point.
* Uses a data-driven approach to negotiate and manage toward mutually valuable trade agreements.
* Applies insights to develop a test & learn agenda for future growth opportunities
* Upskills and develops the overall competence and professional skills within the sales and eCommerce function to deliver best-in-class key account management.
** Strategic orientation:
** Ability to think both executionally and strategically simultaneously. Unconstrained and intellectually curious mentality, with a strong focus on what’s next and thinking big.
* Work with Key Account Vice President to define 3-5 year vision for the account, with reference to broader USBU and LEGO Group strategic priorities, including commercial and marketing eCommerce levers.
* Work cross-functionally to improve opportunities across audiences, themes and key occasions, including events centered on online sales.
* Upskill and develop the overall competence and professional skills within the eCommerce & sales functions.
** Do your part in our team succeeding
** The Sales Department is responsible for delivering outstanding service to our retail partners. The key account team must deliver on mutually developed joint business plans through strategic partnerships that harness the strength of both the LEGO Group and the customer to improve opportunities for growth. In Sales, we lead a business with growing complexity and interdependency, meaning close collaboration with colleagues is required to effectively drive market…
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