Hospice Care Consultant

Position Summary

The Hospice Care Consultant (HCC) is responsible for modeling the Compassus values of Compassion, Integrity, Excellence, Teamwork, and Innovation and for promoting the Compassus philosophy, using the 6 Pillars of Success as the foundation. S/he upholds the Code of Ethical Conduct and promotes positive working relationships within the company, among all departments, and with external stakeholders. The HCC is responsible for growing Compassus' market share within a defined Book of Business to help more patients receive care.

This role focuses on growing hospice admissions by building strong relationships with healthcare providers, identifying eligible patients, and helping to ensure they are admitted quickly and appropriately. The ideal candidate is highly motivated to achieve growth objectives, confident in navigating complex, emotional conversations, and capable of supporting patients, families, and healthcare partners during highly sensitive times. They take ownership of their work, stay organized under pressure, and have a passion for helping people receive high-quality care when they need it most.

Compassus

• Drive significant growth within the assigned book of business by opening new accounts and expanding existing accounts. Leverage Compassus-provided tools to identify new opportunities through detailed market analysis
• Secure referrals from physicians, staff, and administrators and partner with the operations team to ensure all clinically-eligible patients are rapidly admitted
• Take full ownership of meeting or exceeding weekly performance goals. Grow productivity levels on / ahead of pace with tenure-based company expectations
• Cultivate and manage strong, trust-based relationships with referral sources leveraging a personal, needs-based consultative sales approach
• Show genuine compassion and empathy to patients and families. Maintain resilience in the face of the significant emotional challenges inherent to working in hospice care
• Prioritize the patient. Be ready to work outside standard business hours, including evenings and weekends, to ensure timely support and service for patients in need
• Seek feedback from referral sources on service levels, quality, patients, etc., and demonstrate rapid responsiveness to protect referral source relationships. Relay insights to the operations team and help facilitate change where needed
• Demonstrate adaptability and embrace change (e.g., business priorities, team structure, and market dynamics) as required to best support the team and business
• Provide clinical training and education to referral partners to help improve understanding of hospice care

• Bachelor's degree in Business strongly preferred
• Five (5) or more years of successful sales experience in relevant roles
• Proven track record of meeting/exceeding sales goals with the ability to find and grow new accounts
• Excellent customer relationship management skills that drive growth in long-standing accounts
• Experience in Hospice, Home Health, or Healthcare industry preferred, but top-performing sales professionals who understand hospice care are encouraged to apply

• Mathematical
  
  Skills:
  
  Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, fractions, and decimals; compute rate, ratio, and percentage
• Language
  
  Skills:
  
  Ability to communicate effectively with senior-level stakeholders; read, analyze, and interpret professional and governmental materials; write reports and professional communications; present information and respond to questions
• Other
  
  Skills and Abilities:
  
  Proficiency in English; articulates and embraces hospice philosophy; adaptability to job and industry changes; ability to manage assigned accounts and drive utilization; strong clinical knowledge to engage physicians, clinical staff, nurses, and managers; professional presence with external and internal stakeholders

The role requires regular standing, walking, manual dexterity, and the ability to lift and move objects up to 25 pounds. Visual acuity includes close and distance vision, color and peripheral vision, depth perception, and the ability to adjust focus. Adaptations can be made for disabilities as needed.

Compassus is an equal opportunity employer. We are committed to a fair work environment and do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

We cultivate a caring culture and emphasize Compassion, Respect, and Collaboration. This description reflects a general overview of the role and may vary by role and department.