SSO Key Account Manager; Northeast

Position: SSO Key Account Manager (Northeast)
We are seeking a Key Account Manager (KAM) to join our Service Sales Organization (SSO) within the Americas. This role plays a critical part in supporting and retaining strategic customer relationships while driving contract renewals, revenue growth, and long‑term account success.

This position is open to candidates located in the Northeast United States to support key regional accounts.

As a Key Account Manager, you will manage a portfolio of strategic accounts, along with a defined set of regional customers, with end‑to‑end ownership across the customer lifecycle. This includes renewal planning and execution, contract governance, customer engagement, and coordination with cross‑functional partners to ensure customer commitments are met and value is delivered.

The KAM is accountable for:

Customer retention and renewal execution

Revenue growth within assigned accounts

Strategic account planning and governance

Executive‑level customer engagement and escalation management

This role is well suited for candidates who are ready to take full ownership of strategic customer relationships and drive renewal outcomes independently

Key Responsibilities Own and manage assigned strategic and regional customer accounts, service as the primary point of accountability across the customer lifecycle

Lead and execute end-to-end renewal planning and execution in alignment with SSO renewal governance, QMS procedures, and established timelines

Develop and maintain strategic account plans focused on customer retention, revenue growth, and mitigation of renewal or utilization risk Facilitate Quarterly Business Reviews (QBRs) and other structured customer governance meetings to review performance, compliance, and future opportunities

Build and maintain strong relationships with customer stakeholders, including operational, procurement, and executive leadership

Coordinate cross-functionally with Service Delivery, Finance, Legal, and Sales Leadership to ensure customer commitments are met and issues are resolved

Develop pricing strategies, prepare renewal proposals, and negotiate contract terms in alignment with business guidelines

Manage post-sales activities including quotes, contract extensions, customer re-engagement, and lifecycle follow-up Maintain accurate pipeline, renewal opportunities, forecasting, and activity logging in Dynamics Achieve assigned revenue targets and KPIs while supporting continuous improvement initiatives aligned to RBS (Ralliant Business System)
Qualifications Required Experience & Skills Demonstrated success in a customer-facing role within Tektronix or a similar environment, managing complex customer relationships

Experience supporting contract renewals, customer retention, or post-sales account management

Strong understanding of SSO service offerings, renewal processes, or customer lifecycle workflows (direct or adjacent experience)
Ability to manage multiple priorities, timelines, and customer commitments in a fast-paced environment

Strong collaboration skills with the ability to work effectively across functions

Effective written and verbal communication skills, including experience presenting to customers or internal stakeholders

Systems & Tools Experience working with Dynamics CRM (or demonstrated ability to quickly adapt to CRM systems)
Working knowledge of SSO tools such as Cal Web, quoting tools, or reporting systems is preferred but not required

Preferred

Experience leading or supporting QBRs, renewal planning, or customer governance meetings

Experience negotiating pricing, scope, or contract terms

Strong analytical skills with proficiency in Excel and Power Point Exposure  to RBS principles or continuous improvement initiatives#LI-TD1

Ralliant Corporation Overview Ralliant, originally part of Fortive, now stands as a bold, independent public company driving innovation at the forefront of precision technology. With a global footprint and a legacy of excellence, we empower engineers to bring next-generation breakthroughs to life — faster, smarter, and more reliably. Our high-performance instruments, sensors, and subsystems fuel mission-critical advancements across industries, enabling real-world impact…